Graduate Generator Controls Engineer - Global Tech Support

Deep Sea Electronics Ltd; Hunmanby; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

25 days holiday

Flexible holiday scheme

Bupa Healthcare package

Life Assurance

Enhanced Maternity/ Paternity pay

5% Pension contributions

Companywide performance based annual-b

Job summary

Deep Sea Electronics Ltd is seeking a motivated Technical Support Engineer to provide high-quality technical support for DSE product families including generator controllers and SCADA systems. The role includes training customers and internal teams, debugging issues, and producing clear technical documentation.

The successful candidate will join a global support function, engage with production, sales, and engineering, and contribute to product development guidance.

Qualifications

• General generator application and system knowledge.
• Excellent communications skills.
• Confident IT skills.
• Ability to work at a high level of concentration and commitment.
• Ability to operate under own initiative as well as possessing strong team working skills.
• Excellent time management skills.
• Recent experience in the generators and the diesel generator industry.
• Relevant experience in a customer-based environment.

Responsibilities

• Providing customers with global technical support (training, trouble shooting, commissioning etc.) via telephone, email, remote desktop sessions and face-to-face on a wide range of DSE product.
• Delivering training sessions on DSE products covering technical functions, applications, and common faults.
• Test and confirm reported issues from customers and follow procedures for remedial action.
• Preparation of technical documentation including product manuals and training instructions.
• Proofread technical documents authored by other personnel.
• Development guidance to engineering on new and existing product features.
• Assisting the test and approval department’s comprehensive testing of products.
• Technical support to internal teams including production, engineering, sales & marketing, test & approvals, and other members of the technical support team.

Skills

Generator knowledge

Communication skills

IT skills

Teamwork

Time management

Education

HNC in Electrical and Electronic Engineering

Tools

DSEConfiguration Suite

Scada Suite

DSEWebnet

PLC

Job description

Deep Sea Electronics Ltd is seeking a motivated Technical Support Engineer to provide high-quality technical support for DSE product families including generator controllers and SCADA systems. The role includes training customers and internal teams, debugging issues, and producing clear technical documentation.

The successful candidate will join a global support function, engage with production, sales, and engineering, and contribute to product development guidance.