Global Fulfilment Operations Lead

One Retail Group; Greater London; On-site; GBP 65,000 - 95,000; Full time

Job summary

One Retail Group is seeking an experienced Fulfilment Operations Manager to lead our global fulfilment operation. You will report to the Head of Fulfilment Operations and drive performance across 3PL partners, inventory, and processes to deliver excellent service to customers and retail partners.

You will lead a multi-location team, build strong stakeholder relationships across Supply Chain, Freight, Customer Experience and Finance, and drive continuous improvement through SOPs, KPIs and

Qualifications

• 5+ years of experience in fulfilment, warehouse operations or ecommerce operations.
• Proven experience leading operational teams in a fast-paced environment.
• Strong understanding of warehouse operations, inventory management and fulfilment processes.
• Experience managing third-party warehouse and fulfilment partners across regions.
• Demonstrated success implementing SOPs and driving continuous improvement.

Responsibilities

• Lead day-to-day performance of global fulfilment operations and 3PL partners.
• Oversee inbound receipts, outbound dispatch, stock transfers, returns and order fulfilment.
• Monitor KPIs, service levels and inventory health; drive corrective actions.
• Build relationships across Supply Chain, Freight, Customer Experience, Finance and Compliance.
• Coach and develop a multi-location Fulfilment Operations team and lead recruitment and onboarding.

Skills

Fulfilment management

Team leadership

3PL management

Inventory control

Process improvement

Data analytics

Job description

One Retail Group is seeking an experienced Fulfilment Operations Manager to lead our global fulfilment operation. You will report to the Head of Fulfilment Operations and drive performance across 3PL partners, inventory, and processes to deliver excellent service to customers and retail partners.

You will lead a multi-location team, build strong stakeholder relationships across Supply Chain, Freight, Customer Experience and Finance, and drive continuous improvement through SOPs, KPIs and