Global Export Customer Care Coordinator

Sika AG; Redditch; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Holiday 25/28 days

Pension 10%

Private healthcare

Life cover 6x salary

Cycle to Work

Staff discounts

Job summary

Sika is seeking an organised Export Customer Services coordinator to join our UK team, coordinating orders from enquiry through dispatch and delivery follow-up. You will work with sales, planning, warehousing and logistics to ensure accurate orders, clear communication and compliant export documentation for international shipments.

In this role you’ll proactively manage lead times, delays and solutions, contribute to OTIF delivery performance and play a key part in improving export processes.

Qualifications

• Experience in export customer service, shipping or international order management.
• Working knowledge of Incoterms and export documentation.
• Strong ERP skills, preferably SAP, and confidence using Excel.
• Clear, confident communication across cultures and time zones, with a proactive approach to resolving problems and escalating issues when needed.
• Excellent organisation and attention to detail, with the ability to remain accurate under pressure and manage competing priorities.
• Experience with chemicals or dangerous goods, including ADR/IMDG.
• Experience in an intercompany or multinational environment.
• Additional language skills.
• A relevant qualification, such as an IOE&IT certificate.

Responsibilities

• Enter, confirm and manage orders in SAP, from receipt through to delivery.
• Coordinate with production planning, warehouses and freight forwarders across UK sites, including Redditch, Preston and Leeds.
• Prepare export documentation, including commercial invoices, packing lists, certificates of origin and dangerous goods or hazardous goods paperwork where required.
• Ensure compliance with Incoterms, customs requirements and export controls.
• Act as the main point of contact for Sika sister companies, applying the agreed intercompany rules of engagement.
• Proactively communicate lead times, delays and solutions before customers need to chase.
• Support on-time, in-full (OTIF) delivery performance and order accuracy KPIs.
• Contribute to the continuous improvement of export processes.

Skills

Export customer service

SAP

Excel proficiency

Intercompany coordination

Multicultural communication

Education

IOE & IT certificate

Tools

SAP ERP

MS Excel

Job description

Sika is seeking an organised Export Customer Services coordinator to join our UK team, coordinating orders from enquiry through dispatch and delivery follow-up. You will work with sales, planning, warehousing and logistics to ensure accurate orders, clear communication and compliant export documentation for international shipments.

In this role you’ll proactively manage lead times, delays and solutions, contribute to OTIF delivery performance and play a key part in improving export processes.