Global Export Coordinator | Customer Care

Sikaag; Redditch; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Holiday 25 days

Company pension up to 10%

Private healthcare

Life cover 6x salary

PHI

Enhanced parental pay

Staff discount platform

Cycle to Work

Service awards

Job summary

Sika is seeking an organised Export Customer Services coordinator to link international customers with UK operations, coordinating orders from enquiry to dispatch and follow-up. You will collaborate with sales, planning, warehousing and logistics to ensure accurate orders and proactive communication across time zones and cultures.

You will manage export documentation, Incoterms compliance, intercompany processes and customer updates, actively flag delays and contribute to continuous process

Qualifications

• Experience in export customer service or international order management.
• Working knowledge of Incoterms and export documentation.
• ERP skills with SAP and good Excel use.
• Clear cross-cultural communication and proactive problem-solving.

Responsibilities

• Enter, confirm and manage orders in SAP, from receipt through to delivery.
• Coordinate with production planning, warehouses and freight forwarders across UK sites.
• Prepare export documentation, including invoices, packing lists, origin certificates and DG paperwork.
• Ensure compliance with Incoterms, customs and export controls.
• Act as main contact for intercompany rules of engagement.
• Proactively communicate lead times, delays and solutions.
• Support on-time, in-full (OTIF) delivery performance and order accuracy KPIs.
• Contribute to continuous improvement of export processes.

Skills

Export customer service

Incoterms knowledge

SAP experience

Excel proficiency

Multicultural communication

Organization skills

Education

IOE/IT certificate

Tools

SAP

Job description

Sika is seeking an organised Export Customer Services coordinator to link international customers with UK operations, coordinating orders from enquiry to dispatch and follow-up. You will collaborate with sales, planning, warehousing and logistics to ensure accurate orders and proactive communication across time zones and cultures.

You will manage export documentation, Incoterms compliance, intercompany processes and customer updates, actively flag delays and contribute to continuous process