Senior Customer Service & Operations Leader

Sika AG; Welwyn Garden City; Hybrid; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Bonus Scheme

Holiday entitlement 25–28 days

Hybrid Working

Core Hours Working

Pension up to 10%

Private healthcare

Group life cover 6x salary

Global Income Protection

Enhanced maternity/paternity pay

Staff discount platform

Cycle to Work

Service Awards

Discounted Sika products

Job summary

Sika is seeking an experienced Customer Service Manager to lead a high-performing team across multiple manufacturing and warehouse locations in the UK. You will balance competing priorities, drive service excellence and champion continuous improvement while collaborating with Supply Chain, Logistics, Operations and Sales to deliver outstanding customer outcomes.

You will shape a culture that puts the customer at the heart of everything we do, develop team capability, and partner with senior

Qualifications

• Minium experience of 3 years proven experience leading and developing high-performing customer service teams.
• A passion for delivering exceptional customer experiences and driving continuous improvement.
• Strong leadership skills with the ability to inspire, coach and influence others.
• Experience using customer insight, service metrics and KPIs to drive performance improvements.
• Excellent stakeholder management skills with the ability to collaborate across multiple business functions.
• Commercial awareness with a forward-thinking approach to problem solving and change management.
• The successful applicant must demonstrate their right to work in the UK prior to commencing employment.

Responsibilities

• Lead customer service operations across multiple manufacturing and warehouse locations, collaborating with stakeholders across Supply Chain, Logistics, Operations and Sales to deliver exceptional customer outcomes.
• Lead and develop a talented Customer Services team, creating a culture of accountability, engagement and continuous development.
• Shape and enhance the customer experience by driving service improvements, improving operational performance and influencing business-wide decision making through customer insight.
• Play a key leadership role within a globally recognised organisation, partnering with stakeholders across Sales, Supply Chain, Logistics and Operations to deliver exceptional customer outcomes.

Job description

Sika is seeking an experienced Customer Service Manager to lead a high-performing team across multiple manufacturing and warehouse locations in the UK. You will balance competing priorities, drive service excellence and champion continuous improvement while collaborating with Supply Chain, Logistics, Operations and Sales to deliver outstanding customer outcomes.

You will shape a culture that puts the customer at the heart of everything we do, develop team capability, and partner with senior