Global Export Customer Care Coordinator

SIKA; Redditch; On-site; GBP 26,000 - 36,000; Full time

Job summary

Sika Schweiz AG (Group) is seeking an Export Customer Services Coordinator to connect international customers with our UK operations. You will coordinate orders from enquiry to dispatch, work with sales, planning, warehousing and logistics, and ensure accurate orders and clear communication for international shipments.

You'll prepare export documentation, manage Incoterms compliance and act as the main contact for intercompany partners.

Qualifications

• Experience in export order processing and documentation.
• Strong attention to detail and problem solving.
• Excellent communication and customer service skills.
• Ability to coordinate across multiple UK sites.
• Proficiency with SAP or similar ERP systems.

Responsibilities

• Enter, confirm and manage orders in SAP, from receipt through to delivery.
• Coordinate with production planning, warehouses and freight forwarders across UK sites (Redditch, Preston, Leeds).
• Prepare export documentation, including invoices, packing lists, origin certificates and DG paperwork where required.
• Ensure compliance with Incoterms, customs requirements and export controls.
• Act as the main contact for sister companies, applying intercompany rules of engagement.
• Proactively communicate lead times, delays and solutions before customers chase.
• Support on-time, in-full delivery performance and order accuracy KPIs.
• Contribute to continuous improvement of export processes.

Skills

Coordination

Customer service

Communication

Problem solving

Tools

SAP

Job description

Sika Schweiz AG (Group) is seeking an Export Customer Services Coordinator to connect international customers with our UK operations. You will coordinate orders from enquiry to dispatch, work with sales, planning, warehousing and logistics, and ensure accurate orders and clear communication for international shipments.

You'll prepare export documentation, manage Incoterms compliance and act as the main contact for intercompany partners.