Global End User Computing Leader

A&O Shearman; England; Hybrid; GBP 120,000 - 160,000; Full time

Job summary

A&O Shearman is seeking a Senior Manager to lead the End User Computing function, driving the strategy and delivery of digital workplace services across our global offices.

You will oversee endpoint management, devices and user support, collaborate with Cyber Security, and champion modern management with Microsoft Intune and Entra ID to improve reliability and user experience for colleagues worldwide.

Qualifications

• Proven experience leading End User Computing or Digital Workplace teams in a complex organisation.
• Expert knowledge of Microsoft Intune and Entra ID.
• Strong experience across Windows, macOS, mobile device management and endpoint security.
• Experience working closely with Cyber Security teams on Zero Trust, identity and data protection initiatives.
• A track record of improving service performance and end user experience at scale.
• Confidence engaging with senior stakeholders and presenting at leadership level.
• Strong people leadership, vendor management and stakeholder management skills.

Responsibilities

• Define and deliver the EUC strategy across devices, workplace technology and collaboration tools.
• Lead global teams responsible for endpoint management, device lifecycle, workplace services and user support.
• Drive adoption of modern management technologies including Microsoft Intune and Entra ID.
• Improve service performance, user experience and operational efficiency through automation and continuous improvement.
• Partner with Cyber Security teams to strengthen endpoint security, identity management and compliance.
• Lead major technology projects including upgrades, migrations and workplace transformation initiatives.
• Manage key technology suppliers and service partners.
• Build strong relationships with senior business and technology stakeholders.

Skills

End User Computing

Microsoft Intune

Entra ID

Endpoint management

Zero Trust

Stakeholder management

Vendor management

Tools

Microsoft Intune

Entra ID

Job description

A&O Shearman is seeking a Senior Manager to lead the End User Computing function, driving the strategy and delivery of digital workplace services across our global offices.

You will oversee endpoint management, devices and user support, collaborate with Cyber Security, and champion modern management with Microsoft Intune and Entra ID to improve reliability and user experience for colleagues worldwide.