End User Technology Lead

A&O Shearman; Northern Ireland; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

A&O Shearman is seeking a Senior Manager, End User Computing to lead the strategy, delivery and evolution of our digital workplace services. You will collaborate across Technology, Security and Business teams to ensure colleagues have secure, reliable, and modern tools, devices and support.

You will shape the EUC function globally, guiding upgrades, modern management adoption and end-user experience improvements at scale, while partnering with Cyber Security to strengthen identity management and

Qualifications

• Proven experience leading End User Computing or Digital Workplace teams in a complex organisation.
• Expert knowledge of Microsoft Intune, Entra ID and modern endpoint management.
• Strong experience across Windows, macOS, mobile device management and endpoint security.
• Experience working closely with Cyber Security teams on Zero Trust, identity and data protection initiatives.
• A track record of improving service performance and end user experience at scale.
• Confidence engaging with senior stakeholders and presenting at leadership level.

Responsibilities

• Define and deliver the EUC strategy across devices, workplace technology and collaboration tools.
• Lead global teams responsible for endpoint management, device lifecycle, workplace services and user support.
• Drive adoption of modern management technologies including Microsoft Intune and Entra ID.
• Improve service performance, user experience and operational efficiency through automation and continuous improvement.
• Partner with Cyber Security teams to strengthen endpoint security, identity management and compliance.
• Lead major technology projects including upgrades, migrations and workplace transformation initiatives.
• Manage key technology suppliers and service partners.
• Build strong relationships with senior business and technology stakeholders.
• Proven experience leading End User Computing or Digital Workplace teams in a complex organisation.
• Expert knowledge of Microsoft Intune, Entra ID and modern endpoint management.

Skills

EUC leadership

Microsoft Intune

Entra ID

Endpoint management

Zero Trust

MDM Windows/macOS

Security collaboration

Service improvement

Stakeholder comms

Vendor management

Job description

What you will do

Technology plays a critical role in how our people work, collaborate and deliver for clients every day. Our End User Computing team is responsible for making sure employees have a secure, reliable and seamless technology experience, whether they are working in the office, at home or on the move.

As Senior Manager, End User Computing, you will lead the strategy, delivery and ongoing evolution of our digital workplace services. You'll work across Technology, Security and Business teams to ensure colleagues have the tools, devices and support they need to do their best work.

You’ll lead our global End User Computing function, shaping how technology is delivered across the business while ensuring a reliable, secure and modern workplace experience.

• Define and deliver the EUC strategy across devices, workplace technology and collaboration tools.


• Lead global teams responsible for endpoint management, device lifecycle, workplace services and user support.


• Drive adoption of modern management technologies including Microsoft Intune and Entra ID.


• Improve service performance, user experience and operational efficiency through automation and continuous improvement.


• Partner with Cyber Security teams to strengthen endpoint security, identity management and compliance.


• Lead major technology projects including upgrades, migrations and workplace transformation initiatives.


• Manage key technology suppliers and service partners.


• Build strong relationships with senior business and technology stakeholders.


• Proven experience leading End User Computing or Digital Workplace teams in a complex organisation.


• Expert knowledge of Microsoft Intune, Entra ID and modern endpoint management.


• Strong experience across Windows, macOS, mobile device management and endpoint security.


• Experience working closely with Cyber Security teams on Zero Trust, identity and data protection initiatives.


• A track record of improving service performance and end user experience at scale.


• Confidence engaging with senior stakeholders and presenting at leadership level.


• Strong people leadership, vendor management and stakeholder management skills.

What you will have

• Proven experience leading End User Computing or Digital Workplace teams in a complex organisation.


• Expert knowledge of Microsoft Intune, Entra ID and modern endpoint management.


• Strong experience across Windows, macOS, mobile device management and endpoint security.


• Experience working closely with Cyber Security teams on Zero Trust, identity and data protection initiatives.


• A track record of improving service performance and end user experience at scale.


• Confidence engaging with senior stakeholders and presenting at leadership level.


• Strong people leadership, vendor management and stakeholder management skills.

What we can offer you

• The opportunity to shape the future of our digital workplace strategy.


• A visible leadership role with global impact.


• Exposure to senior stakeholders across Technology and the business.


• The chance to lead transformational technology programmes.


• A collaborative environment focused on innovation and continuous improvement.