Global Employee Relations Leader (UK & Canada)

Just Eat Takeaway.com; Ewell; On-site; GBP 70,000 - 90,000; Full time

Job summary

Just Eat Takeaway.com is seeking an Employee Relations Manager to lead ER operations across the UK and Canada within the People Services team. You will triage tribunal claims, guide complex investigations, and partner with senior leaders to align ER strategy with business goals.

The role requires strong knowledge of UK employment law, CIPD qualifications, and proven leadership, with a focus on data-driven decision making and continuous improvement. Travel ~10–15% is expected.

Qualifications

• Demonstrated background in Employee Relations or HR Business Partnering within matrixed, global organisations.
• Strong practical knowledge of UK Employment Legislation, tribunal processes, and compliance frameworks.
• CIPD Level 5 (or equivalent); CIPD Level 7 is a plus.
• Proven team leadership and coaching skills, helping team members succeed and develop.
• Deep understanding of ER policies, complex investigations, and conflict resolution (including Speak Up cases).
• Awareness of (or eagerness to quickly learn) Canadian employment law frameworks.
• Excellent stakeholder management and communication skills to influence across all organisational levels.
• Passion for using data and metrics to identify opportunities, solve problems, and make a lasting impact.

Responsibilities

• Lead ER operations across the UK and Canada, ensuring local compliance while supporting global alignment.
• Hold strategic ownership for one designated ER pillar, driving consistency and excellence linked to business goals.
• Manage and triage UK employment tribunal claims and legal matters, partnering with external counsel when required.
• Provide expert guidance and escalation support on complex disciplinary, grievance, and Speak Up cases.
• Analyze ER case data and trends to deliver actionable recommendations and drive continuous improvement.
• Coach, mentor, and develop your team, supporting career growth through our ER framework.
• Facilitate ER representation during restructures, ensuring clear roles, consistent processes, and employee support.
• Collaborate with global HR stakeholders, HRBPs, and legal teams to align strategies and deliver impact.
• Leverage HR data tools and case management platforms like Workday and Jira Service Management effectively.
• Explore and implement innovative, smart ways of working to optimize team productivity and clarity.

Skills

ER operations

People leadership

Data-driven

Education

CIPD Level 5

CIPD Level 7 (advantage)

Tools

Workday

Jira Service Management

Job description

Just Eat Takeaway.com is seeking an Employee Relations Manager to lead ER operations across the UK and Canada within the People Services team. You will triage tribunal claims, guide complex investigations, and partner with senior leaders to align ER strategy with business goals.

The role requires strong knowledge of UK employment law, CIPD qualifications, and proven leadership, with a focus on data-driven decision making and continuous improvement. Travel ~10–15% is expected.