Global Director - Quality & Risk

Jones Lang LaSalle Incorporated; Dundee; On-site; GBP 120,000 - 180,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Dundee, on-site, seeks a Global Director of Quality & Risk to shape the account's quality culture and lead comprehensive programs across facilities and manufacturing support.

This strategic role collaborates with client quality units, account teams, and vendors to ensure regulatory compliance, audit readiness, and service delivery that fulfills contractual obligations and ISO 9001:2015 standards.

Qualifications

• Bachelor's degree in business management or related field.
• Minimum 15 years of quality, facilities design, and production/operation experience.
• Strong leadership with global regulatory and ISO 9001:2015 knowledge.

Responsibilities

• Strategically develop, implement, and direct quality programs and CAPAs.
• Manage third-party vendor qualification, audits, and performance.
• Interface with client quality personnel to ensure quality agreements.
• Develop trend analyses and maintain compliance documentation.
• Supervise and mentor team members; share best practices.
• Ensure compliant implementation of ISO 9001:2015 requirements.

Skills

Quality leadership

CAPA/root cause analysis

Audit management

Vendor qualification

Training compliance

Education

Bachelor's degree in business management

Tools

Quality Management Software

Excel

Word

PowerPoint

Job description

## Global Director - Quality & RiskApply: On-site: Dundee, GBR: Full time: Posted Today: REQ537163**JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.**What this job involves**The Quality & Risk Director serves as a strategic quality leader responsible for shaping the account's reputation and driving quality culture transformation. This role oversees the implementation, maintenance, and continuous improvement of comprehensive Quality & Compliance Programs. The position requires extensive collaboration with client quality units, account teams, and third-party vendors to ensure regulatory compliance, audit readiness, and superior service delivery performance that meets contractual obligations and industry standards.**Your day-to-day tasks will include:*** Strategically develop, implement, and direct quality programs including non-conformance investigations, CAPAs, training compliance, and vendor qualifications to ensure deliverables meet or exceed expectations* Manage third-party vendor compliance programs encompassing qualification processes, quality agreements, audits, and performance monitoring* Interface directly with client quality personnel to ensure adherence to established Quality Agreements and proper documentation and guidelines* Develop trend analysis reports and maintain comprehensive infrastructure and compliance documentation to support regulatory requirements and audit readiness* Supervise, mentor, and train team members while collaborating with account-wide teams to share learnings, successes, and best practices* Ensure proper implementation of JLL's Quality Management System and ISO 9001:2015 requirements* Prepare and submit periodic account status reports related to Quality Programs and continuously improve processes to enhance client satisfaction**Physical Demands and Work Environment:*** Office environment with standard business hours and occasional extended hours during audits or critical projects* Frequent computer use requiring proficiency with multiple software applications and quality management systems* Regular meetings and presentations requiring clear verbal and written communication* Occasional travel to client sites, vendor facilities, or other JLL locations may be required* Ability to work in a dynamic team environment with minimal supervision* May require working in regulated manufacturing environments following safety protocols**Required Qualifications:*** Bachelor's degree in business management* Minimum 15 years of experience in quality engineering, facilities design, and production/facility operations (strong related experience may substitute for degree)* Proven experience in strategic quality and regulatory leadership for facilities from operations, facilities, and maintenance perspectives* Thorough understanding of international regulations as they relate to facilities, utilities, equipment, and laboratories supporting drug product manufacturing* Direct experience working in an Global Real estate industry in quality assurance or quality control capacity with solid regulatory background* Strong knowledge of ISO 9001:2015 standard requirements and implementation* Proven leadership skills to effectively direct and sustain compliant, ethical, and quality culture environments* Demonstrated excellent internal and external customer service experience with proven track record* Knowledge of Quality Engineering techniques including investigations, root cause analysis, CAPAs, audit programs, vendor qualification, and change control processes**Preferred Qualifications:*** Working knowledge of Quality Management Software* Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint for report preparation and data analysis* Experience with technical report preparation and analysis for regulatory compliance and contractual responsibility verification* Strong oral and written communication skills with ability to interface effectively across all management levels and diverse technical/non-technical customer base* Self-motivated and detail-oriented professional comfortable working independently with minimal supervision**Location:**On-site –Dundee, GBRIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!