EMEA Account Director

Jones Lang LaSalle Incorporated; Greater London; Hybrid; GBP 150,000 - 230,000; Full time

Job summary

Jones Lang LaSalle Incorporated (JLL) is seeking an experienced EMEA Account Director to lead strategic delivery of integrated facility management services across Europe, the Middle East and Africa. The role oversees ~250 professionals, drives growth, and ensures contractual compliance across sites in London and beyond.

The incumbent will possess 10+ years in facilities/real estate, strong financial acumen and a proven track record managing complex multi‑country accounts within a corporate

Qualifications

• 10+ years in facility management, corporate real estate or related fields.
• Proven ability to lead large, cross‑border accounts and teams.
• Strong financial acumen and client relationship skills.
• Strong Workplace Experience strategy and delivery background.
• Advanced P&L ownership, budgeting, and commercial negotiations.

Responsibilities

• Provide strategic direction and oversight for the EMEA IFM portfolio across sites and projects.
• Lead a large, distributed team and optimize resource allocation and staff development.
• Manage P&L, budgets, forecasting, and KPI governance for the account.
• Cultivate executive client relationships and identify growth opportunities.

Skills

Executive leadership

P&L ownership

IFM management

Multi-country accounts

Strategic planning

Job description

**JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.**EMEA Account DIrector****Position Overview**JLL is seeking an exceptional Account Lead to oversee and drive the strategic delivery of integrated facility management services in EMEA, for one of our flagship global accounts...**Key Responsibilities****Strategic Leadership*** Provide strategic direction and operational oversight for the EMEA account, ensuring seamless delivery of IFM and Small Projects services across the portfolio* Drive growth strategy initiatives including improved small project work delivery and enhanced IFM delivery* Champion innovation through AI-driven decision making and new technology adoption across the account**Team Management*** Lead, mentor, and develop a high-performing team of approximately 250 EMEA-based professionals* Address resourcing challenges and implement effective staff retention strategies across multiple markets* Foster a culture of excellence, consistency, and continuous improvement in service delivery* Build organisational capability through process training and development initiatives**Financial & Operational Excellence*** Demonstrate exceptional financial acumen in managing account P&L, budgets, and forecasting for this high-value portfolio* Ensure robust reporting mechanisms, KPI governance, and performance measurement frameworks* Drive operational consistency across service delivery touchpoints throughout the EMEA region* Manage risk mitigation strategies and ensure contractual compliance across all sites**Client Relationship & Growth*** Serve as the primary executive relationship owner with the client EMEA senior leadership team* Identify and execute growth opportunities**Required Qualifications****Experience*** Minimum 10+ years progressive experience in facility management, corporate real estate, or related industries* Proven track record leading large-scale, complex, multi-country accounts* Demonstrated success managing large teams across multiple geographies* Extensive experience with integrated facility management and project delivery* Strong background in Workplace Experience strategy and delivery**Financial & Business Acumen*** Advanced financial management skills with demonstrated expertise in P&L ownership, budget management, and commercial negotiations* Strong understanding of contract structures, pricing models, and risk/reward frameworks* Experience managing accounts with significant financial complexity and multi-year commitments**Leadership Competencies & Personal Attributes*** **Exceptional gravitas and executive presence** with ability to influence and command respect amongst senior client stakeholders* **Mature, measured approach** to complex challenges, demonstrating composure under pressure* **Solution-driven mindset** with proven ability to navigate obstacles and deliver pragmatic outcomes* **Diplomatic and politically astute**, skilled at building consensus and managing sensitive situations* **Expert stakeholder management capabilities** across multiple internal and external constituencies, including client executives, regional teams, vendors, and JLL leadership* Proven change management and transformation leadership skills* Cultural sensitivity and ability to navigate complex, matrixed organizations across EMEA**Technical Skills*** Deep knowledge of workplace services, IFM operations, and small projects delivery* Familiarity with technology-enabled workplace solutions and data-driven decision making* Understanding of sustainability, ESG, and workplace innovation trends**Personal Characteristics**The ideal candidate will demonstrate:* Emotional intelligence and self-awareness* Resilience and adaptability in fast-paced environments* Collaborative yet decisive leadership style* Integrity and ethical decision-making* Strong relationship-building skills with diverse stakeholder groups**Location**UK, London/South East**Location:**On-site -London, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.***JLL Privacy Notice***Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.Jones Lang LaSalle (\"JLL\") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500(R) company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit.