Global Director - Quality & Risk

JLL; Dundee; On-site; GBP 90,000 - 130,000; Full time

Job summary

JLL is seeking a Quality & Risk Director in Dundee to shape and lead the account's quality and compliance programs. You will oversee non-conformance investigations, CAPAs, vendor qualifications, and global regulatory alignment, ensuring audit readiness and top-tier service delivery.

Strong leadership and cross-functional collaboration are essential. Requires extensive experience in quality engineering, facilities design, and operations with deep ISO 9001:2015 knowledge.

Qualifications

• Bachelor’s degree in business management (or strong related experience) and extensive leadership in quality for facilities, utilities, equipment, and labs
• Experience directing strategic quality programs, regulatory leadership, and ensuring ISO 9001:2015 compliance
• Knowledge of regulatory requirements across global real estate and drug product manufacturing contexts

Responsibilities

• Develop, implement, and oversee quality programs including investigations, CAPAs, training compliance, and vendor qualifications
• Manage third-party vendor compliance programs and audits
• Interface with client quality personnel to ensure adherence to Quality Agreements
• Produce trend analysis and maintain documentation for regulatory audits
• Lead and mentor team members across account teams
• Ensure implementation of QMS and ISO 9001:2015
• Prepare account status reports and drive continuous process improvements

Skills

Quality leadership

Regulatory compliance

Root cause analysis

CAPA

Audit programs

Vendor qualification

Education

Bachelor’s degree in business management

15+ years in quality engineering, facilities design, and operations

Tools

Quality Management Software

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves

The Quality & Risk Director serves as a strategic quality leader responsible for shaping the account’s reputation and driving quality culture transformation. This role oversees the implementation, maintenance, and continuous improvement of comprehensive Quality & Compliance Programs. The position requires extensive collaboration with client quality units, account teams, and third-party vendors to ensure regulatory compliance, audit readiness, and superior service delivery performance that meets contractual obligations and industry standards.

Your day-to-day tasks will include:

• Strategically develop, implement, and direct quality programs including non-conformance investigations, CAPAs, training compliance, and vendor qualifications to ensure deliverables meet or exceed expectations
• Manage third-party vendor compliance programs encompassing qualification processes, quality agreements, audits, and performance monitoring
• Interface directly with client quality personnel to ensure adherence to established Quality Agreements and proper documentation and guidelines
• Develop trend analysis reports and maintain comprehensive infrastructure and compliance documentation to support regulatory requirements and audit readiness
• Supervise, mentor, and train team members while collaborating with account-wide teams to share learnings, successes, and best practices
• Ensure proper implementation of JLL’s Quality Management System and ISO 9001:2015 requirements
• Prepare and submit periodic account status reports related to Quality Programs and continuously improve processes to enhance client satisfaction

Physical Demands and Work Environment:

• Office environment with standard business hours and occasional extended hours during audits or critical projects
• Frequent computer use requiring proficiency with multiple software applications and quality management systems
• Regular meetings and presentations requiring clear verbal and written communication
• Occasional travel to client sites, vendor facilities, or other JLL locations may be required
• Ability to work in a dynamic team environment with minimal supervision
• May require working in regulated manufacturing environments following safety protocols

Required Qualifications:

• Bachelor’s degree in business management
• Minimum 15 years of experience in quality engineering, facilities design, and production/facility operations (strong related experience may substitute for degree)
• Proven experience in strategic quality and regulatory leadership for facilities from operations, facilities, and maintenance perspectives
• Thorough understanding of international regulations as they relate to facilities, utilities, equipment, and laboratories supporting drug product manufacturing
• Direct experience working in an Global Real estate industry in quality assurance or quality control capacity with solid regulatory background
• Strong knowledge of ISO 9001:2015 standard requirements and implementation
• Proven leadership skills to effectively direct and sustain compliant, ethical, and quality culture environments
• Demonstrated excellent internal and external customer service experience with proven track record
• Knowledge of Quality Engineering techniques including investigations, root cause analysis, CAPAs, audit programs, vendor qualification, and change control processes

Preferred Qualifications:

• Working knowledge of Quality Management Software
• Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint for report preparation and data analysis
• Experience with technical report preparation and analysis for regulatory compliance and contractual responsibility verification
• Strong oral and written communication skills with ability to interface effectively across all management levels and diverse technical/non-technical customer base
• Self-motivated and detail-oriented professional comfortable working independently with minimal supervision

Location:

On-site –Dundee, GBR

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’re pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page