Senior Global Onboarding Architect (Remote)

Block, Inc.; Greater London; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Remote work

medical insurance

flexible time off

retirement savings plans

modern family planning

Job summary

Block, Inc. is seeking a Senior Onboarding Specialist to lead technical onboarding and activation for new merchants, delivering a seamless, scalable onboarding experience across SMB and Mid-Market sellers.

You will collaborate with Sales, Account Management, Product, Engineering, and Customer Success to deploy Square deployments and support discovery, solution validation, and activation. This role requires strong project management and communication skills and may involve remote work.

Qualifications

• 4+ years in a customer-facing role with 3+ years in project management, implementation, or onboarding.
• Ability to manage multiple complex projects across competing priorities, timelines, and resources.
• Strong ability to distill complex requirements into tailored solutions and clearly communicate technical concepts.
• Familiarity with project management methodologies, tools, and best practices.
• Experience in the POS, payments, or broader technology industry.

Responsibilities

• Engage with sellers pre-sale to support discovery, scoping, planning, and solution validation.
• Advise on and document Square's product capabilities and limitations to set clear expectations for sellers.
• Own and manage multiple onboarding projects concurrently, balancing priorities and timelines.
• Build cross-functional partnerships with Sales, Account Management, Customer Success, Product, Marketing, and Engineering.
• Communicate technical requirements clearly to both technical and non-technical stakeholders.
• Identify and manage risk throughout the onboarding lifecycle and ensure stakeholder communication.
• Support data entry and data migration activities as part of onboarding for select sellers.
• Maintain deep expertise in Square's platform and ecosystem to optimize the seller experience.
• Translate complex requirements into actionable feature requests and roadmap input for Product teams.
• Demonstrate professionalism and executive presence while meeting deadlines with stakeholders.
• Mentor and support junior team members and contribute to team enablement.
• Identify process gaps and drive improvements using AI-powered automation.

Skills

Customer facing

Project management

Onboarding

Technical communication

POS/payments

Job description

Block, Inc. is seeking a Senior Onboarding Specialist to lead technical onboarding and activation for new merchants, delivering a seamless, scalable onboarding experience across SMB and Mid-Market sellers.

You will collaborate with Sales, Account Management, Product, Engineering, and Customer Success to deploy Square deployments and support discovery, solution validation, and activation. This role requires strong project management and communication skills and may involve remote work.