Global Desktop Support Analyst - Windows & Cloud

Oliver Bernard

England

On-site

GBP 32,000 - 42,000

Full time

5 days ago

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Job summary

Oliver Bernard is assisting a London-based investment manager in finding a Desktop Support Analyst to support 500+ users worldwide in a Windows-centric environment. You will be the first point of contact for requests and incidents, collaborating with L2/L3 teams on complex issues and projects.

The role emphasizes customer-facing communication, proactive problem solving and strong Microsoft ecosystem skills, with AD/GP and scripting in PowerShell or Python valued.

Qualifications

Great knowledge and experience in a Microsoft environment supporting Windows, Office 365, SharePoint, Azure cloud etc.
Good understanding of Active Directory, Group Policy, access solutions and software deployment
Any Linux experience would be ideal but not essential
Strong desktop hardware knowledge
Excellent communication skills - A “customer facing” way of working

Responsibilities

You’ll be the first point of contact for requests and incidents.
Support ~500+ users around the world in a Windows environment, across Exchange and Outlook, Office, M365 and AD.
Work closely with L2 and L3 teams for complex issues and ongoing projects.
Provide proactive problem solving and clear communication to end users.

Skills

Customer facing

Excellent communication skills

Analytical and problem-solving

Motivated, proactive

Strong Windows environment knowledge

Tools

PowerShell

Python

Office 365

SharePoint

Azure

Active Directory

Job description

The role emphasizes customer-facing communication, proactive problem solving and strong Microsoft ecosystem skills, with AD/GP and scripting in PowerShell or Python valued.

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