Global CX Strategy Analyst: Insights & Impact

BoF Careers; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

Ralph Lauren Corporation is seeking a Global CX Strategy Analyst to support analysis of Voice of the Customer data and the impact of CX initiatives. This role focuses on interpreting data, surfacing insights, and providing evidence-based recommendations to inform business decisions.

The role involves extracting data from multiple sources, identifying trends, and translating findings into clear stories and practical recommendations for stakeholders across the organization.

Qualifications

• Experience in a business, customer, data or insight analyst role.
• Proficient in SQL, Python, Dataiku, Alteryx to manipulate data from multiple sources.
• Experience translating data into actionable customer insights that support business objectives.
• Strong working knowledge of Excel and PowerPoint, with the ability to present analysis clearly.
• Interest in developing skills in data visualization and AI-led insight tools.
• Experience within luxury, retail, fashion, hospitality or a customer-focused consumer business is desirable.

Responsibilities

• Extract, join, clean and prepare data from multiple sources to answer customer-focused business questions.
• Analyse customer and business data to identify trends, patterns and areas for further investigation.
• Translate analytical findings into a clear story with concise summaries, presentations and practical recommendations for business stakeholders.
• Support the Senior Manager in developing actionable insights from Voice of the Customer data.
• Help assess the effectiveness of CX initiatives by producing accurate performance reporting and clear insights.
• Support analysis of the potential value and impact of new CX initiatives.
• Build knowledge of customer experience trends, analytical methods and best practices.

Skills

SQL

Python

Dataiku

Alteryx

Excel

PowerPoint

Storytelling

Communication

Attention to detail

Problem solving

Data visualization

Collaboration

PowerBI

Tableau

Tools

PowerBI

Tableau

Job description

Ralph Lauren Corporation is seeking a Global CX Strategy Analyst to support analysis of Voice of the Customer data and the impact of CX initiatives. This role focuses on interpreting data, surfacing insights, and providing evidence-based recommendations to inform business decisions.

The role involves extracting data from multiple sources, identifying trends, and translating findings into clear stories and practical recommendations for stakeholders across the organization.