Global CX Strategy Analyst: Data-Driven Insights

Ralph Lauren Corporation; City Of London; Presencial; GBP 50.000 - 75.000; Jornada completa

Descripción de la vacante

Ralph Lauren Corporation is seeking a Global CX Strategy Analyst to advance customer analytics and provide evidence-based recommendations to support decision-making across the business. You will work with Voice of the Customer data and business stakeholders to surface actionable insights.

This role emphasizes interpreting data beyond standard reporting, telling compelling stories with data, and collaborating with teams to enhance customer experience across channels and markets.

Formación

• Experience in a business, customer, data or insight analyst role.
• Proficient in SQL, Python and data tools to extract, join, clean, transform and analyse data from multiple sources.
• Ability to translate data into actionable customer insights to support business objectives.

Responsabilidades

• Extract, join, clean and prepare data from multiple sources to answer customer-focused business questions.
• Analyse customer and business data to identify trends, patterns and areas for further investigation.
• Translate analytical findings into a clear story with concise summaries, presentations and practical recommendations for stakeholders.
• Apply sound analytical practices, including data validation and test-and-learn principles, and distinguish correlation from causation.
• Support the Senior Manager in developing actionable insights from Voice of the Customer data and linking feedback with transactional data.
• Produce accurate performance reporting and clear insights to assess CX initiatives.

Conocimientos

SQL

Python

Dataiku

Alteryx

Data visualization

Excel

PowerPoint

Storytelling

PowerBI

Tableau

Herramientas

Dataiku

Alteryx

PowerBI

Tableau

Excel

Python

Descripción del empleo

Ralph Lauren Corporation is seeking a Global CX Strategy Analyst to advance customer analytics and provide evidence-based recommendations to support decision-making across the business. You will work with Voice of the Customer data and business stakeholders to surface actionable insights.

This role emphasizes interpreting data beyond standard reporting, telling compelling stories with data, and collaborating with teams to enhance customer experience across channels and markets.