Global CX Strategy & Insights Analyst

Ralph Lauren Corporation; Greater London; In loco; GBP 42.000 - 64.000; Tempo pieno

Descrizione del lavoro

Ralph Lauren Corporation seeks a curious, commercially minded CX Strategy Analyst to join the CX Strategy team. This role analyzes structured and unstructured data from the global Voice of the Customer programme, translating findings into evidence-based recommendations for business decisions.

You will extract and join data from multiple sources, identify trends, and present concise stories with practical recommendations to stakeholders across the luxury retail group.

Competenze

• Experience in a business, customer, data or insight analyst role.
• Practical experience manipulating data using SQL, Python, Dataiku, Alteryx to extract and analyse data.
• Understanding of transactional, behavioural or Voice of the Customer data is beneficial.
• Translate data into actionable insights that support business objectives using customer feedback data.
• Good working knowledge of Excel and PowerPoint, with clear, structured presentation of analysis.
• Numerate, detail-oriented, with clear communication, logical thinking and problem solving.
• Proactive, collaborative and organised, with the ability to manage competing priorities.
• Experience in luxury, retail, fashion, hospitality or similar customer-focused business desirable.
• Experience with data science and statistical modelling desirable, as collaborating with internal models.

Mansioni

• Extract, join, clean and prepare data from multiple sources for customer questions.
• Analyse customer and business data to identify trends and patterns.
• Translate findings into a clear story with concise summaries and practical recommendations.
• Apply validation, test-and-learn principles and distinguish correlation vs causation.
• Support insights from Voice of the Customer data and link feedback with transactional data.
• Produce accurate performance reporting and supporting insights on CX initiatives.
• Assess potential value and impact of new CX initiatives.
• Build knowledge of customer experience trends and industry best practices.
• Collaborate with colleagues to understand data requirements and improve analysis quality.

Conoscenze

SQL

Python

Excel

PowerPoint

Data storytelling

Analytical thinking

Strumenti

Dataiku

Alteryx

PowerBI

Tableau

Descrizione del lavoro

Ralph Lauren Corporation seeks a curious, commercially minded CX Strategy Analyst to join the CX Strategy team. This role analyzes structured and unstructured data from the global Voice of the Customer programme, translating findings into evidence-based recommendations for business decisions.

You will extract and join data from multiple sources, identify trends, and present concise stories with practical recommendations to stakeholders across the luxury retail group.