Global Digital Logistics & CX Manager

BoF Careers; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

Ralph Lauren Corporation in London is seeking a Digital Logistics Support Manager to improve post-purchase customer experience across EMEA and LATAM by linking Digital Commerce, logistics operations and Customer Value Centre teams. This is a Manager-level individual-contributor role with cross-functional ownership.

You translate demand, forecasts and customer insight into priorities for fulfilment, transportation and service, driving continuous improvement and shared accountability across

Qualifications

• Customer-centric approach to logistics and post-purchase experience.
• Ability to interpret operational data and translate insights into actions.
• Collaborates with cross-functional teams including logistics, inventory and planning.

Responsibilities

• Own the end-to-end post-purchase customer experience from hand-off to delivery and resolution.
• Coordinate complex delivery issues with cross-functional teams to resolve and prevent recurrence.
• Drive improvements in delivery reliability, communication and customer outcomes.
• Analyze data to identify trends, risks and opportunities for service improvement.
• Develop governance and escalation routes for customer-impacting logistics issues.
• Support development of delivery dates, service levels and market-specific solutions.

Skills

Customer-Centric Mindset

Analytical Thinking

Stakeholder Management

Problem Solving

Communication

Project Coordination

Continuous Improvement

Job description

Ralph Lauren Corporation in London is seeking a Digital Logistics Support Manager to improve post-purchase customer experience across EMEA and LATAM by linking Digital Commerce, logistics operations and Customer Value Centre teams. This is a Manager-level individual-contributor role with cross-functional ownership.

You translate demand, forecasts and customer insight into priorities for fulfilment, transportation and service, driving continuous improvement and shared accountability across