Global Customer Value Programs Lead

Farnell Global; Leeds; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Job summary

Farnell, an Avnet company, is seeking a Customer Value Programmes Manager to lead global initiatives that embed the CVP and PO1 across regions and segments. Based at Leeds HQ with hybrid flexibility, you will collaborate across Customer Experience, Sales, Marketing, Product, Digital, Operations and Finance to deliver measurable value and scalable programs.

You will translate strategic priorities into practical delivery plans, govern programmes, track outcomes and drive continuous improvement

Qualifications

• Proven experience leading customer, commercial, operational or transformation programmes within a complex B2B environment.
• Ability to translate strategic priorities into practical plans, governance and delivery.
• Excellent stakeholder management across functions, regions and seniority levels.
• Comfortable working in a matrix environment and driving progress without direct authority.

Responsibilities

• Lead the implementation, operationalisation and ongoing management of Farnell's Customer Value Proposition (CVP) and Power of One (PO1) programmes.
• Translate strategic priorities into practical delivery plans, customer journeys, processes, tools and regional activities.
• Establish and maintain programme governance, reporting, performance measures and delivery frameworks.
• Coordinate cross-functional teams across Customer Experience, Sales, Marketing, Product, Digital, Operations, Service, Finance and Avnet.
• Partner with regional leaders to drive adoption and ensure programmes are embedded into customer and commercial engagement activities.
• Track programme performance, customer outcomes, commercial benefits, risks and dependencies, providing clear reporting and recommendations.
• Use customer insight, programme data and stakeholder feedback to identify improvement opportunities and drive continuous enhancement.
• Support the development of business cases, financial modelling and value propositions for future programme growth opportunities.
• Work closely with Marketing teams to align messaging and coordinate customer engagement activities and events.
• Identify opportunities to scale successful programmes into additional regions, customer segments or value-added services.

Skills

Programme leadership

Strategic planning

Stakeholder management

Matrix environment

Customer value

Data-driven

PM methodologies

Communication

Multi-workstreams

Event planning

Electronics distribution knowledge

Job description

Farnell, an Avnet company, is seeking a Customer Value Programmes Manager to lead global initiatives that embed the CVP and PO1 across regions and segments. Based at Leeds HQ with hybrid flexibility, you will collaborate across Customer Experience, Sales, Marketing, Product, Digital, Operations and Finance to deliver measurable value and scalable programs.

You will translate strategic priorities into practical delivery plans, govern programmes, track outcomes and drive continuous improvement