Customer Service Representative

Avnet; Leeds; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Pension matching

Medical scheme

Holiday allowance

Onsite parking

Onsite gym

Hybrid working

Cycle to work

Rewards program

Open-door policy

Job summary

Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair. As a Customer Service Representative, you'll be the first point of contact for customers across international markets, delivering a high-quality service and building lasting relationships.

Based in Leeds and operating in a hybrid model, you'll collaborate with cross-functional teams worldwide, manage orders, provide stock and

Qualifications

• Experience in customer service or customer-facing roles.
• Experience using CRM systems to manage customer interactions.
• Strong written and verbal communication skills.
• Excellent problem-solving and organisational abilities.
• Ability to handle multiple priorities under压力.
• Good IT skills and familiarity with MS Office.
• Proactive and able to work independently and in a team.

Responsibilities

• Be the first point of contact for customers across multiple regions.
• Maintain high-quality, professional customer interactions.
• Process and track customer orders, including updates and expediting urgent orders.
• Support stock availability questions, returns, and invoicing issues.
• Resolve customer issues promptly and document interactions in CRM.
• Collaborate with cross-functional teams to meet business goals.
• Maintain accurate records and contribute to process improvements.
• Support reporting activities and documentation.

Skills

Customer service

CRM systems

Communication

Problem solving

Organisation

IT skills

Teamwork

Multitasking

Independence

Languages

Education

High School Diploma/ GCSEs

Tools

CRM systems

Microsoft Office

Business systems

Job description

Customer Service Representative

Location: Leeds, UK

Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair.

At Farnell, we're passionate about delivering an exceptional experience for our customers and creating an environment where our people can thrive. As a Customer Service Representative at Farnell, you'll play a key role in supporting customers across international markets. Working as part of a global organisation, you'll build relationships with customers and colleagues around the world, ensuring every interaction delivers an exceptional customer experience.

What is in it for you?

You will be given the chance to work in a collaborative and inclusive team environment, working for a leading global technology distributor. The role will be fast-paced and varied.

We will also be offering a competitive salary package, and the following benefits:

• A supportive team environment where everyone really is working toward the same goal.
• A strong open-door policy within management
• An environment where you will be given the tools and opportunities to further your career
• Pension scheme (matched up to 8%)
• Simply Health Medical Scheme
• 25 days holiday plus bank holidays with option to buy additional holiday
• Free Onsite Parking and free onsite gym
• Flexible hybrid working
• Cycle to work Scheme
• Reward schemes

What will you be doing?

As a Customer Service Representative, you will be the first point of contact for customers, delivering a high-quality service whilst ensuring enquiries and orders are managed efficiently and professionally.

Key responsibilities include:

• Providing support to customers across multiple countries and regions, ensuring a consistent and high-quality customer experience.
• Building strong relationships with international customers and internal stakeholders across the wider Farnell business.
• Collaborating with cross-functional teams globally to resolve customer queries and support business objectives.
• Managing customer communications across different markets, cultures and business environments.
• Responding to customer enquiries via phone, email and other communication channels.
• Processing and managing customer orders, including order tracking, expediting critical orders and communicating order updates.
• Supporting customers with stock availability queries, returns, invoicing and discrepancy resolution.
• Investigating and resolving customer issues and complaints in a timely and professional manner.
• Maintaining accurate customer records and activity within CRM and internal systems.
• Contributing to process improvement initiatives and identifying opportunities to enhance customer service performance.
• Supporting reporting activities and maintaining accurate documentation and records.

What about you?

We're looking for someone who is customer-focused, proactive and enjoys working in a fast-paced environment.

You'll ideally have:

Essential Skills & Experience

• Previous experience in a customer service, customer support or customer-facing role.
• Experience using CRM systems to manage customer interactions and maintain accurate records.
• Strong communication skills, both written and verbal.
• Excellent problem-solving and organisational skills.
• The ability to manage multiple priorities and work effectively under pressure.
• Good IT skills, including Microsoft Office applications and business systems.
• A proactive approach and commitment to delivering excellent customer service.
• Ability to work independently whilst also collaborating effectively within a team.

Desirable Skills & Experience

• Experience working with customers, colleagues or stakeholders across international markets.
• Previous experience within a distribution, supply chain, manufacturing or technology‑related environment.
• Additional language skills would be advantageous.

Qualifications

High School Diploma, GCSEs or equivalent qualification.

Join Farnell and become part of a team dedicated to delivering outstanding customer experiences while supporting customers across a truly global business.

Avnet is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.