Global Customer Support Specialist

Avnet; Leeds; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Pension matching

Medical scheme

Holiday allowance

Onsite parking

Onsite gym

Hybrid working

Cycle to work

Rewards program

Open-door policy

Job summary

Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair. As a Customer Service Representative, you'll be the first point of contact for customers across international markets, delivering a high-quality service and building lasting relationships.

Based in Leeds and operating in a hybrid model, you'll collaborate with cross-functional teams worldwide, manage orders, provide stock and

Qualifications

• Experience in customer service or customer-facing roles.
• Experience using CRM systems to manage customer interactions.
• Strong written and verbal communication skills.
• Excellent problem-solving and organisational abilities.
• Ability to handle multiple priorities under压力.
• Good IT skills and familiarity with MS Office.
• Proactive and able to work independently and in a team.

Responsibilities

• Be the first point of contact for customers across multiple regions.
• Maintain high-quality, professional customer interactions.
• Process and track customer orders, including updates and expediting urgent orders.
• Support stock availability questions, returns, and invoicing issues.
• Resolve customer issues promptly and document interactions in CRM.
• Collaborate with cross-functional teams to meet business goals.
• Maintain accurate records and contribute to process improvements.
• Support reporting activities and documentation.

Skills

Customer service

CRM systems

Communication

Problem solving

Organisation

IT skills

Teamwork

Multitasking

Independence

Languages

Education

High School Diploma/ GCSEs

Tools

CRM systems

Microsoft Office

Business systems

Job description

Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair. As a Customer Service Representative, you'll be the first point of contact for customers across international markets, delivering a high-quality service and building lasting relationships.

Based in Leeds and operating in a hybrid model, you'll collaborate with cross-functional teams worldwide, manage orders, provide stock and