Global Customer Support Advisor — ERP‑Savvy, Hybrid

Michael Page; Leighton Buzzard; Hybride; GBP 32 000 - 35 000; Plein temps

Avantages offerts par ce poste

Hybrid working

26 days leave

Bank holidays

Résumé du poste

Michael Page is seeking a Customer Service Advisor in Leighton Buzzard to join the Services Team. You will handle customer queries, process orders, and coordinate with internal teams across international markets to ensure smooth operations and high service levels.

The role emphasizes accurate record-keeping, proactive issue resolution and a proactive, solutions-focused mindset in a fast-paced environment. Hybrid working is offered with a permanent position based in Leighton Buzzard.

Qualifications

• Experience in customer service, order processing or admin roles.
• Strong organisational skills with ability to manage competing priorities.
• Excellent attention to detail and accuracy.
• SAP or ERP system experience.
• Confident communicator with strong written and verbal skills.
• Ability to work independently and own tasks.
• Proactive and solutions-focused problem solving.
• Experience in fast-paced international environments.
• Proficient with Microsoft Office and order processing systems.

Responsabilités

• Respond to customer enquiries promptly and professionally via phone and email.
• Provide accurate information and solutions to customer issues or concerns.
• Maintain up-to-date records of customer interactions in the system.
• Collaborate with internal teams to resolve service-related challenges.
• Monitor and track service requests to ensure timely completion.
• Proactively identify and report recurring issues to improve processes.
• Support the Services Team with administrative tasks as needed.
• Deliver exceptional customer service to maintain strong client relationships.

Connaissances

Customer service

Order processing

Communication

Organization

Attention to detail

Independent worker

Problem solving

Multinational environment

Outils

SAP

ERP system

Microsoft Office

Description du poste

Michael Page is seeking a Customer Service Advisor in Leighton Buzzard to join the Services Team. You will handle customer queries, process orders, and coordinate with internal teams across international markets to ensure smooth operations and high service levels.

The role emphasizes accurate record-keeping, proactive issue resolution and a proactive, solutions-focused mindset in a fast-paced environment. Hybrid working is offered with a permanent position based in Leighton Buzzard.