Global Customer Success Coordinator - Remote & Flexible

Apogee; Maidstone; Hybrid; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Flexible working options

33 days holiday including bank holidays

Enhanced family friendly benefits

2 paid days off per year for voluntary work

Life assurance 4 x salary

Sponsorship for professional development

Employee Assistance Programme

Discounted Gym Membership

Free flu vaccinations

Job summary

A leading technology solutions provider in Maidstone is seeking a proactive Customer Success Co-ordinator to enhance client experience. This role involves managing customer incidents, ensuring service levels, and collaborating with teams. Candidates should have a strong background in customer service, excellent communication skills, and basic IT competence. The position offers flexible working options badged with a focus on inclusivity and employee wellbeing.

Qualifications

• Experience in a customer service or helpdesk role managing queries and escalations.
• Ability to work under pressure and meet tight deadlines.
• Excellent oral and written communication skills.

Responsibilities

• Log, triage, update, and close incidents in customer-managed portals.
• Manage internal and customer escalations via email and telephone.
• Monitor incidents through to completion, consulting technical areas as needed.

Skills

Customer service experience

Excellent communication skills

Organisational skills

Ability to work under pressure

Basic IT skills (Word, Excel)

Job description

A leading technology solutions provider in Maidstone is seeking a proactive Customer Success Co-ordinator to enhance client experience. This role involves managing customer incidents, ensuring service levels, and collaborating with teams. Candidates should have a strong background in customer service, excellent communication skills, and basic IT competence. The position offers flexible working options badged with a focus on inclusivity and employee wellbeing.