Global Customer Service Specialist – Hybrid (Leeds)

Avnet LLC; Leeds; Hybrid; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Pension scheme (matched up to 8%)

Health scheme (Simply Health)

25 days holiday + bank holidays

Free onsite parking

Onsite gym

Cycle to work scheme

Reward schemes

Job summary

Farnell, an Avnet company, is seeking a Customer Service Representative in Leeds. You will be the first point of contact for customers across international markets, delivering high-quality service and supporting orders, stock queries and invoicing while collaborating with global teams.

The role offers a hybrid working arrangement, a competitive salary package, pension, medical scheme and generous holiday entitlement with flexibility to grow within a global distributor.

Qualifications

• Experience in customer service or support roles.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and work under pressure.

Responsibilities

• Provide high-quality customer service across international markets.
• Manage orders, track status and provide updates to customers.
• Utilise CRM to maintain accurate customer records.
• Collaborate with internal teams to resolve enquiries and improve service.
• Ensure accurate documentation and reporting of customer interactions.

Skills

CRM systems

Strong communication

Problem-solving

Organisational skills

IT literacy

Education

High School Diploma GCSEs

Tools

CRM software

Microsoft Office

Job description

Farnell, an Avnet company, is seeking a Customer Service Representative in Leeds. You will be the first point of contact for customers across international markets, delivering high-quality service and supporting orders, stock queries and invoicing while collaborating with global teams.

The role offers a hybrid working arrangement, a competitive salary package, pension, medical scheme and generous holiday entitlement with flexibility to grow within a global distributor.