Customer Support & Sales data specialist

NES Fircroft; West Yorkshire; Hybrid; GBP 21,000 - 23,000; Full time

Job summary

NES Fircroft in Leeds is seeking a proactive Customer Support & Sales data specialist to join a small, busy team. Hybrid working after training, you will support customers throughout the order lifecycle—from quotation and order placement to delivery and after-sales support.

The role requires strong organisation, systems knowledge, and a focus on delivering first-class service. You will work as a key internal contact for customer account enquiries, collaborating with Sales, Supply Chain,

Qualifications

• Experience in Customer Service or Sales Support or Order Management.
• Strong Excel and Microsoft Office skills.

Responsibilities

• Manage customer orders from receipt to delivery.
• Process credits, debits and customer account amendments.
• Maintain and update customer master data records.
• Monitor customer credit limits and respond to enquiries.
• Prepare and issue quotations with pricing and lead times.
• Investigate and resolve delivery issues and complaints.
• Coordinate with internal departments to resolve issues.
• Produce regular reports and performance statistics.

Job description

Role: Customer Support & Sales data specialist

Location: Leeds LS27

Rate: £15.00 - £17.00 per hour + holidays (33 days – 25days+8BH)

Duration: 6 – 12 months +

Our client is seeking a pro‑active Customer Support & Sales data specialist - Hybrid working once trained

Are you a highly organised customer service professional with strong systems knowledge and a passion for delivering exceptional customer experiences? We are looking for a Customer Service & Sales Support Specialist to join a small successful team. This is a varied role where you will work supporting customers throughout the entire order lifecycle, from quotation and order placement through to delivery and after‑sales support.

The Role

As a key member of the Customer Support team, you will be responsible for managing customer accounts, processing orders, resolving queries, and ensuring customers receive a first‑class service at every stage of their journey. You will act as the primary internal contact for customer account enquiries, working closely with Sales, Supply Chain, Operations, After‑Sales Service and Spare Parts teams to ensure issues are resolved efficiently and professionally.

Key Responsibilities

• Manage customer orders from receipt through to delivery.


• Process credits, debits and customer account amendments.


• Maintain and update customer master data records.


• Monitor customer credit limits in line with company procedures.


• Prepare and issue technical quotations with accurate pricing and lead times.


• Respond to customer enquiries regarding quotations, order status, deliveries and ETAs.


• Investigate and resolve delivery issues, shortages, damages and complaints.


• Coordinate with internal departments to ensure prompt resolution of customer issues.


• Produce regular reports and performance statistics.

Technical Skills

• Previous experience in a Customer Service, Sales Support, Internal Sales or Order Management role.


• Microsoft Office skills, particularly Excel.


• Strong reporting and analytical capabilities.


• SAP would be an advantage


• Salesforce CRM would be an advantage


• Power BI, Power Apps an advantage


• High levels of accuracy and attention to detail.

This is an opportunity to work for a globally recognised and innovative organisation.

• Diverse and engaging role with exposure to multiple business functions.


• Opportunity to utilise and develop systems and reporting skills.


• If you enjoy combining customer service, administration, reporting and sales support, we'd love to hear from you.

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining andManufacturingsectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market‑leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.