Global Customer Service Specialist (Hybrid)

Farnell Global; Leeds; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Pension scheme (8% match)

Healthcare (Simply Health)

25 days holiday + bank holidays

Free onsite parking & gym

Flexible hybrid working

Cycle to work scheme

Rewards schemes

Job summary

Farnell is seeking a Customer Service Representative in Leeds to deliver high-quality support to customers across international markets. You will handle inquiries, process orders, and liaise with internal teams to ensure an exceptional experience.

The role supports hybrid working in a fast-paced, global distribution environment. Ideal candidates have customer service experience, solid communication skills, and familiarity with CRM systems; a proactive approach and ability to work independently

Qualifications

• Experience in customer service roles.
• Proven ability to communicate clearly in writing and verbally.
• Familiarity with CRM systems and data recording.

Responsibilities

• Serve as first point of contact for customers across regions.
• Maintain accurate CRM records and order updates.
• Resolve customer queries with timely, professional responses.
• Collaborate with cross-functional teams to meet customer needs.
• Process orders, monitor stock and invoices as required.
• Contribute to continuous improvement of service processes.

Skills

Customer service experience

Strong communication

Team collaboration

Problem solving

Education

High School Diploma/GCSE

Tools

CRM systems

Microsoft Office

Job description

Farnell is seeking a Customer Service Representative in Leeds to deliver high-quality support to customers across international markets. You will handle inquiries, process orders, and liaise with internal teams to ensure an exceptional experience.

The role supports hybrid working in a fast-paced, global distribution environment. Ideal candidates have customer service experience, solid communication skills, and familiarity with CRM systems; a proactive approach and ability to work independently