Customer Service Representative

Avnet LLC; Leeds; Hybrid; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Pension scheme (matched up to 8%)

Health scheme (Simply Health)

25 days holiday + bank holidays

Free onsite parking

Onsite gym

Cycle to work scheme

Reward schemes

Job summary

Farnell, an Avnet company, is seeking a Customer Service Representative in Leeds. You will be the first point of contact for customers across international markets, delivering high-quality service and supporting orders, stock queries and invoicing while collaborating with global teams.

The role offers a hybrid working arrangement, a competitive salary package, pension, medical scheme and generous holiday entitlement with flexibility to grow within a global distributor.

Qualifications

• Experience in customer service or support roles.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and work under pressure.

Responsibilities

• Provide high-quality customer service across international markets.
• Manage orders, track status and provide updates to customers.
• Utilise CRM to maintain accurate customer records.
• Collaborate with internal teams to resolve enquiries and improve service.
• Ensure accurate documentation and reporting of customer interactions.

Skills

CRM systems

Strong communication

Problem-solving

Organisational skills

IT literacy

Education

High School Diploma GCSEs

Tools

CRM software

Microsoft Office

Job description

## Customer Service RepresentativeApply: Hybrid: Leeds, United Kingdom: Full time: Posted Today: End Date: September 23, 2026 (13 days left to apply): JR-024005**Farnell**Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair.**Customer Service Representative****Location:** Leeds, UKAt Farnell, we're passionate about delivering an exceptional experience for our customers and creating an environment where our people can thrive. As a Customer Service Representative at Farnell, you'll play a key role in supporting customers across international markets. Working as part of a global organisation, you'll build relationships with customers and colleagues around the world, ensuring every interaction delivers an exceptional customer experience.**What is in it for you?****You will be given the chance to work in a collaborative and inclusive team environment, working for a leading global technology distributor. The role will be fast-paced and varied.**We will also be offering a competitive salary package, and the following benefits:* A supportive team environment where everyone really is working toward the same goal.* A strong open-door policy within management* An environment where you will be given the tools and opportunities to further your career* Pension scheme (matched up to 8%)* Simply Health Medical Scheme* 25 days holiday plus bank holidays with option to buy additional holiday* Free Onsite Parking and free onsite gym* Flexible hybrid working* Cycle to work Scheme* Reward schemes**What will you be doing?**As a Customer Service Representative, you will be the first point of contact for customers, delivering a high-quality service whilst ensuring enquiries and orders are managed efficiently and professionally.Key responsibilities include:* Providing support to customers across multiple countries and regions, ensuring a consistent and high-quality customer experience.* Building strong relationships with international customers and internal stakeholders across the wider Farnell business.* Collaborating with cross-functional teams globally to resolve customer queries and support business objectives.* Managing customer communications across different markets, cultures and business environments.* Responding to customer enquiries via phone, email and other communication channels.* Processing and managing customer orders, including order tracking, expediting critical orders and communicating order updates.* Supporting customers with stock availability queries, returns, invoicing and discrepancy resolution.* Investigating and resolving customer issues and complaints in a timely and professional manner.* Maintaining accurate customer records and activity within CRM and internal systems.* Contributing to process improvement initiatives and identifying opportunities to enhance customer service performance.* Supporting reporting activities and maintaining accurate documentation and records.**What about you?**We're looking for someone who is customer-focused, proactive and enjoys working in a fast-paced environment.You'll ideally have:**Essential Skills & Experience*** Previous experience in a customer service, customer support or customer-facing role.* Experience using CRM systems to manage customer interactions and maintain accurate records.* Strong communication skills, both written and verbal.* Excellent problem-solving and organisational skills.* The ability to manage multiple priorities and work effectively under pressure.* Good IT skills, including Microsoft Office applications and business systems.* A proactive approach and commitment to delivering excellent customer service.* Ability to work independently whilst also collaborating effectively within a team.**Desirable Skills & Experience*** Experience working with customers, colleagues or stakeholders across international markets.* Previous experience within a distribution, supply chain, manufacturing or technology-related environment.* Additional language skills would be advantageous.**Qualifications*** High School Diploma, GCSEs or equivalent qualification.**Join Farnell and become part of a team dedicated to delivering outstanding customer experiences while supporting customers across a truly global business.**