Global Customer Service & Order Ops Supervisor

GBD0 Solus Scientific Solutions Ltd.; Mansfield; On-site; GBP 32,000 - 45,000; Full time

Job summary

PerkinElmer Solus Scientific Solutions in Mansfield is seeking a Customer Services & Order Processing Supervisor to lead day-to-day activities and provide light supervision for one team member. The role focuses on accurate order processing, delivering excellent service, and maintaining pricing and documentation.

The ideal candidate has 7–10 years in customer service/operations, strong communication skills, and experience with Sage 50; international exposure is a plus.

Qualifications

• 7–10 years’ experience in a busy, varied customer service or operations environment.
• International business experience across customer service and operations.
• Previous experience supervising or mentoring at least one team member.
• Strong customer service ethos and professional communication skills.
• Highly organised with excellent attention to detail.
• Proactive, able to use initiative, and keen to learn.
• Experience using Sage 50 and/or CIM50 (the latter is desirable).

Responsibilities

• Lead day-to-day customer service and order processing activities.
• Dotted line-manage one team member with day-to-day guidance and workload prioritisation.
• Ensure timely and accurate processing of all customer orders and quotations.
• Maintain customer pricing on Sage from quotations and agreements.
• Prepare weekly/monthly sales reports and KPIs for internal stakeholders.
• Coordinate export documentation and overseas shipments with nominated couriers.
• Support training, development and performance feedback within the team.

Skills

Customer service

Leadership

Organisational skills

Communication skills

Initiative

Tools

Sage 50

CIM50

Job description

PerkinElmer Solus Scientific Solutions in Mansfield is seeking a Customer Services & Order Processing Supervisor to lead day-to-day activities and provide light supervision for one team member. The role focuses on accurate order processing, delivering excellent service, and maintaining pricing and documentation.

The ideal candidate has 7–10 years in customer service/operations, strong communication skills, and experience with Sage 50; international exposure is a plus.