Global Customer Service & Order Ops Supervisor

PerkinElmer; Mansfield; On-site; GBP 42,000 - 54,000; Full time

Job summary

Solus Scientific, part of PerkinElmer, based in Mansfield, is hiring a Customer Services & Order Processing Supervisor to lead daily customer service and order processing, with a dotted-line responsibility for one team member. This hands-on role balances operations with people management, ensuring orders are processed accurately, delivered on time, and supported by excellent customer service.

You will maintain customer pricing in Sage, handle export documentation, KPIs, and liaise with

Qualifications

• 7–10 years’ experience in a busy customer service or operations environment.
• International business experience across customer service and operations.
• Experience supervising or mentoring at least one team member.

Responsibilities

• Ensure the timely and accurate processing of all customer orders
• Process and maintain customer standing orders and special pricing agreements
• Act as the main contact for customer enquiries relating to orders and invoices
• Create and issue customer delivery notes
• Monitor customer satisfaction via feedback forms
• Coordinate with the commercial team on key accounts

Skills

7–10 years’ experience

International business experience

Supervising team

Tools

Sage 50

CIM50

Job description

Solus Scientific, part of PerkinElmer, based in Mansfield, is hiring a Customer Services & Order Processing Supervisor to lead daily customer service and order processing, with a dotted-line responsibility for one team member. This hands-on role balances operations with people management, ensuring orders are processed accurately, delivered on time, and supported by excellent customer service.

You will maintain customer pricing in Sage, handle export documentation, KPIs, and liaise with