Customer Service & Admin Specialist (SAP/Sage)

MedScience; Banbury; À distance; GBP 23 000 - 32 000; Plein temps

Résumé du poste

MedScience in Banbury, United Kingdom, is seeking a customer service/order processing professional. You will process orders on SAP/Sage200, handle phone and email queries, and liaise with customers, delivery partners, and warehouse to ensure on-time deliveries.

You’ll also manage returns, invoicing, and maintain accurate pricing data. The role requires strong communication, organisational skills, and attention to detail, with adherence to GDP and quality management standards.

Qualifications

• Experience in customer service environments is required.
• Strong written and verbal communication skills.
• Ability to work under pressure and prioritise workload.
• Excellent attention to detail and accuracy.
• Proficient computer skills; experience with SAP or Sage200.
• Able to work effectively as part of a team.

Responsabilités

• Process customer orders on SAP / Sage200 and other internal systems.
• Provide effective customer service through phone and email.
• Liaise with customers and delivery partners to ensure timely delivery.
• Liaise with the warehouse and other internal teams as appropriate.
• Arrange returns and issue credit notes; invoice customers.
• Enter correct pricing and details into SAP/Sage200.
• Adhere to GDP and QMS requirements; report quality issues.
• Prioritise daily workload and maintain confidentiality.

Connaissances

Good organizational skills

Experience in customer service

Ability to work under pressure

Good communication skills

Good computer skills

Experience with Sage200 / SAP

Ability to work as part of a team

Attention to detail

Strong work ethic and team player

Outils

Sage200

SAP

Description du poste

MedScience in Banbury, United Kingdom, is seeking a customer service/order processing professional. You will process orders on SAP/Sage200, handle phone and email queries, and liaise with customers, delivery partners, and warehouse to ensure on-time deliveries.

You’ll also manage returns, invoicing, and maintain accurate pricing data. The role requires strong communication, organisational skills, and attention to detail, with adherence to GDP and quality management standards.