Customer Services & Order Processing Supervisor

GBD0 Solus Scientific Solutions Ltd.; Mansfield; On-site; GBP 32,000 - 45,000; Full time

Job summary

PerkinElmer Solus Scientific Solutions in Mansfield is seeking a Customer Services & Order Processing Supervisor to lead day-to-day activities and provide light supervision for one team member. The role focuses on accurate order processing, delivering excellent service, and maintaining pricing and documentation.

The ideal candidate has 7–10 years in customer service/operations, strong communication skills, and experience with Sage 50; international exposure is a plus.

Qualifications

• 7–10 years’ experience in a busy, varied customer service or operations environment.
• International business experience across customer service and operations.
• Previous experience supervising or mentoring at least one team member.
• Strong customer service ethos and professional communication skills.
• Highly organised with excellent attention to detail.
• Proactive, able to use initiative, and keen to learn.
• Experience using Sage 50 and/or CIM50 (the latter is desirable).

Responsibilities

• Lead day-to-day customer service and order processing activities.
• Dotted line-manage one team member with day-to-day guidance and workload prioritisation.
• Ensure timely and accurate processing of all customer orders and quotations.
• Maintain customer pricing on Sage from quotations and agreements.
• Prepare weekly/monthly sales reports and KPIs for internal stakeholders.
• Coordinate export documentation and overseas shipments with nominated couriers.
• Support training, development and performance feedback within the team.

Skills

Customer service

Leadership

Organisational skills

Communication skills

Initiative

Tools

Sage 50

CIM50

Job description

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Job TitleCustomer Services & Order Processing Supervisor Location(s) Mansfield (Solus) Job Description

About Us

Solus Scientific, part of PerkinElmer, is a well-established manufacturer of highly efficient testing systems for the global food safety industry. Our products help customers rapidly detect pathogens, allergens, and raw meat species, supporting safer food supply chains worldwide. Based in Mansfield, we combine the stability of a global organisation with the close-knit feel of a local team.

The Role

We are seeking an experienced Customer Services & Order Processing Supervisor to lead day-to-day customer service and order processing activities while having a dotted line-managing one team member. This is a hands-on role where you will balance operational responsibility with light people management, ensuring orders are processed accurately, delivered on time, and supported by excellent customer service.

Key Responsibilities

• Customer Services & Order Processing
• Ensure the timely and accurate processing of all customer orders
• Process and maintain customer standing orders and special pricing agreements
• Act as the main point of contact for customer enquiries relating to orders and invoices
• Create and issue customer delivery notes
• Monitor customer satisfaction via Customer Comment Forms
• Manage/maintain/support key accounts working with the commercial team
• Dotted line-manage one team member, providing day-to-day guidance, support, and workload prioritisation
• Support training, development, and performance feedback
• Ensure consistent service levels and adherence to processes
• Maintain and update customer pricing on Sage from quotations and agreements
• Ensure compliance with ITC requirements
• Prepare weekly/monthly sales reports and KPIs for internal stakeholders
• Prepare export documentation and arrange overseas shipments with nominated couriers
• Produce Certificates of Origin via the local Chamber of Commerce
• Prepare product documentation for distributor import permits
• Coordinate direct shipments from suppliers to customers
• Manage stock control for OEM and distributed products working with the Demand Planner
• Arrange stock reservations for customers and distributors
• Support monthly stocktakes and process adjustments on Sage
• Manage incoming company emails (sales, info, enquiries) and telephone calls
• Carry out internal ISO audits and update Q-Pulse
• Prepare monthly KPIs for Customer Services and Warehouse performance

Person Specification

• 7–10 years’ experience in a busy, varied customer service or operations environment
• International business experience across customer service and operations
• Previous experience supervising or mentoring at least one team member
• Strong customer service ethos and professional communication skills
• Highly organised with excellent attention to detail
• Proactive, able to use initiative, and keen to learn
• Experience using Sage 50 and/or CIM50 (the latter is desirable)

Are you ready to help improve the lives of millions of people and create a healthier world? When you work at PerkinElmer, that’s exactly what you’ll do. From our dedicated scientists and world-class operations employees to our innovative R&D professionals and committed sales and service groups, we’re a unique team of 5,000+ global colleagues who come to work every day knowing we’re making a difference. Through innovation, collaboration, and believing in our mission, we strive to create an inspiring and inclusive culture for our employees, so that they can be their best and, together, create a better tomorrow. Join us today.