Global Customer Service & Logistics Lead (9–12 Mo)

Biocatalysts Ltd; Nantgarw; Vor Ort; GBP 42.000 - 64.000; Vollzeit

Zusammenfassung

A leading bio-products company based in the UK is seeking a professional for a temporary role overseeing customer service and logistics processes. This position involves leading a team spread across the UK, US, Germany, and the Netherlands. Responsibilities include ensuring timely deliveries, managing customer satisfaction metrics, and improving operational best practices. The role is part of a 9-12 month maternity cover, making it imperative for candidates to be adaptable and focused on exceptional customer experiences.

Aufgaben

• Lead team of 7 members across multiple countries.
• Oversee the customer order to ship process globally.
• Ensure high customer satisfaction through performance metrics.
• Manage open order book for timely shipments.
• Handle customer complaints process effectively.
• Ensure accurate documentation for international trade.
• Escalate key risks to senior leadership.
• Develop supply mitigation strategies with SIOP Manager.

Jobbeschreibung

A leading bio-products company based in the UK is seeking a professional for a temporary role overseeing customer service and logistics processes. This position involves leading a team spread across the UK, US, Germany, and the Netherlands. Responsibilities include ensuring timely deliveries, managing customer satisfaction metrics, and improving operational best practices. The role is part of a 9-12 month maternity cover, making it imperative for candidates to be adaptable and focused on exceptional customer experiences.