Global Customer Order Specialist — Hybrid/Remote

Detector Electronics LLC; Staines-upon-Thames; Hybrid; GBP 33,000 - 35,000; Full time

Job summary

Detector Electronics LLC is seeking a Customer Service/Order Manager to support customers, Regional Sales Managers and Projects Teams across the UK, Europe and Middle East. You will oversee order processing from receipt through shipping and invoicing, ensuring on-time delivery and accurate records.

Based in Staines-upon-Thames, the role involves liaising with customers and colleagues, maintaining inventory at external warehouses, assisting with invoice and audit queries, and providing timely

Qualifications

• Customer order management and processing experience
• Good understanding to deliver excellent customer service
• Computer literate with a good working knowledge of Microsoft applications
• Numerical accuracy
• Articulate, good written and verbal communication
• Ability to prioritise, manage multiple tasks
• Team player and able to work on own initiative

Responsibilities

• Manage all sales order processing including projects, from receipt of inventory, shipping customer orders through to invoicing and reporting of the results.
• Liaise with Regional Sales Managers and Customer Account Managers to resolve queries relating to shipping and invoicing.
• Liaise with customers on the status of each order with updates as required for customer service metrics.
• Produce OTD metrics for strategic customers, identify improvement opportunities and implement.
• Liaise with the Detector Electronics Corporation (DEC) colleagues and vendors to ensure customer delivery expectations are met.
• Provide customers with bespoke shipping documents, system generated shipping documents, as and when required.
• Dealing with enquiries from customers and regional offices, by telephone, email, Zoom, Teams or other as applicable.
• Ensure accurate inventory management at the external warehouse facility, assist with stock takes, investigating any discrepancies, identifying improvement opportunities and implementing them.
• Assist finance team with invoice queries.
• Assist finance team with annual audit queries.
• Maintain and monitor customer mail boxes.
• Monitor, update and maintain customer portals including uploading documents and updating delivery information
• Other duties and projects as specified.

Skills

Order management

Customer service

MS Office

Numerical accuracy

Communication skills

Prioritisation

Team work

Tools

Microsoft Office

Job description

Detector Electronics LLC is seeking a Customer Service/Order Manager to support customers, Regional Sales Managers and Projects Teams across the UK, Europe and Middle East. You will oversee order processing from receipt through shipping and invoicing, ensuring on-time delivery and accurate records.

Based in Staines-upon-Thames, the role involves liaising with customers and colleagues, maintaining inventory at external warehouses, assisting with invoice and audit queries, and providing timely