Customer Service Specialist

Detector Electronics LLC; Staines-upon-Thames; Hybride; GBP 33 000 - 35 000; Plein temps

Résumé du poste

Detector Electronics LLC is seeking a Customer Service/Order Manager to support customers, Regional Sales Managers and Projects Teams across the UK, Europe and Middle East. You will oversee order processing from receipt through shipping and invoicing, ensuring on-time delivery and accurate records.

Based in Staines-upon-Thames, the role involves liaising with customers and colleagues, maintaining inventory at external warehouses, assisting with invoice and audit queries, and providing timely

Qualifications

• Customer order management and processing experience
• Good understanding to deliver excellent customer service
• Computer literate with a good working knowledge of Microsoft applications
• Numerical accuracy
• Articulate, good written and verbal communication
• Ability to prioritise, manage multiple tasks
• Team player and able to work on own initiative

Responsabilités

• Manage all sales order processing including projects, from receipt of inventory, shipping customer orders through to invoicing and reporting of the results.
• Liaise with Regional Sales Managers and Customer Account Managers to resolve queries relating to shipping and invoicing.
• Liaise with customers on the status of each order with updates as required for customer service metrics.
• Produce OTD metrics for strategic customers, identify improvement opportunities and implement.
• Liaise with the Detector Electronics Corporation (DEC) colleagues and vendors to ensure customer delivery expectations are met.
• Provide customers with bespoke shipping documents, system generated shipping documents, as and when required.
• Dealing with enquiries from customers and regional offices, by telephone, email, Zoom, Teams or other as applicable.
• Ensure accurate inventory management at the external warehouse facility, assist with stock takes, investigating any discrepancies, identifying improvement opportunities and implementing them.
• Assist finance team with invoice queries.
• Assist finance team with annual audit queries.
• Maintain and monitor customer mail boxes.
• Monitor, update and maintain customer portals including uploading documents and updating delivery information
• Other duties and projects as specified.

Connaissances

Order management

Customer service

MS Office

Numerical accuracy

Communication skills

Prioritisation

Team work

Outils

Microsoft Office

Description du poste

Salary Range: £33,000.00 To £35,000.00 Annually

Det-Tronics is a global technology leader in industrial life safety, delivering advanced flame and gas detection, automation control and hazard mitigation solutions that help save lives, protect valuable assets and safeguard critical operations. With more than 50 years of experience, we serve mission-critical environments across offshore and onshore energy, gas turbines, clean energy, and industrial and defense markets. Our engineering expertise, rigorously tested products and global service capabilities help customers address complex safety challenges in some of the world’s most demanding environments. At Det-Tronics, our work has a clear purpose: advancing life safety technology to protect people, preserve assets and support reliable operations around the world.

Position Summary:

Reporting to the Global Customer Excellence Manager, responsible for providing customer service support to customers, Regional Sales Managers and Projects Teams. Working in a busy department which represents the heart of the business and manages all customer orders, shipping and invoicing related to orders received from our regional sales offices based in the UK, Europe and Middle East.

Key Responsibilities:

Comply with Det-Tronics policies and procedures.

To manage all sales order processing including projects, from receipt of inventory, shipping customer orders through to invoicing and reporting of the results. This can include receipt, inventory management, logistics, 3PL day to day management, shipping (includes revenue recognition)

Liaise with Regional Sales Managers and Customer Account Managers to resolve queries relating to shipping and invoicing.

Liaise with customers on the status of each order with updates as required for customer service metrics. Produce OTD metrics for strategic customers, identify improvement opportunities and implement.

Liaise with the Detector Electronics Corporation (DEC) colleagues and vendors to ensure customer delivery expectations are met. over order deliveries to meet our customers needs.

Provide customers with bespoke shipping documents, system generated shipping documents, as and when required

Dealing with enquiries from customers and regional offices, by telephone, email, Zoom, Teams or other as applicable.

Ensure accurate inventory management at the external warehouse facility, assist with stock takes, investigating any discrepancies, identifying improvement opportunities and implementing them.

Assist finance team with invoice queries.

Assist finance team with annual audit queries.

Maintain and monitor customer mail boxes.

Monitor, update and maintain customer portals including uploading documents and updating delivery information

Other duties and projects as specified.

Required Qualifications

• Customer order management and processing experience
• Good understanding to deliver excellent customer service
• Computer literate with a good working knowledge of Microsoft applications
• Numerical accuracy
• Articulate, good written and verbal communication
• Ability to prioritise, manage multiple tasks
• Team player and able to work on own initiative

Behaviors required are:

• Positive, enthusiastic attitude with a friendly and approachable personality
• Flexible to changing priorities
• Co-operative and collaborative with all team members
• Self-awareness to modify and choose appropriate behavior to positively influence a situation
  
• Competitive compensation
• Flexible working arrangements including partial remote work

Our commitment to you

We offer youa dynamic and international work environment in a company with high technology products, a strong growth strategy and people who are passionate about safety. At Spectrum Safety Solutions we value diversity in all its forms and we believe that it is our excellent, highly skilled people who make success, competitive excellence and innovation happen.Join us to our mission to protect people, property and business continuity!