Customer Success & Operations Specialist

ASM Technologies Limited; Northwich; Hybrid; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Health cash plan after probationary

Company pension scheme after probation

Free car parking (Northwich)

Electric car charging (Northwich)

Hybrid working

Job summary

ASM Technologies delivers agile technology distribution across the IT channel, specialising in tier 2 and tier 3 brands. Alongside our focus on innovative solutions and excellent customer service, we’re committed to creating an environment where our people can learn, contribute, and grow.

We are seeking a proactive Customer Operations Specialist to join our growing team. You’ll manage inquiries, process orders, and collaborate across the business to deliver a seamless customer experience.

Qualifications

• Previous experience in a customer service, customer operations or sales support role.
• Excellent communication skills with the confidence to build positive relationships with customers and colleagues.
• Strong organisational skills and the ability to manage multiple priorities.
• A proactive approach with excellent problem-solving abilities.
• High attention to detail and a commitment to accuracy.
• Confidence using CRM systems and Microsoft Office applications.
• The ability to work collaboratively across different departments.
• A positive attitude and a genuine desire to deliver the best possible customer experience.

Responsibilities

• Providing exceptional customer service via phone, email, web chat and other communication channels.
• Managing customer enquiries from start to finish, ensuring timely and accurate resolution.
• Processing customer orders accurately and in line with agreed service levels.
• Investigating and resolving customer queries, complaints and delivery issues with professionalism and empathy.
• Liaising with internal teams to ensure customer requirements are met and orders progress smoothly.
• Monitoring customer orders and proactively communicating updates where required.
• Identifying trends, recurring issues and opportunities to improve the customer experience.
• Producing reports and maintaining accurate customer information across business systems.
• Supporting the sales team by delivering a high standard of operational and customer support.
• Working towards individual and team KPIs while contributing to continuous improvement initiatives.

Skills

Customer service

CRM systems

Microsoft Office

Communication

Team collaboration

Tools

CRM systems

Microsoft Office

Job description

ASM Technologies delivers agile technology distribution across the IT channel, specialising in tier 2 and tier 3 brands. Alongside our focus on innovative solutions and excellent customer service, we’re committed to creating an environment where our people can learn, contribute, and grow.

We are seeking a proactive Customer Operations Specialist to join our growing team. You’ll manage inquiries, process orders, and collaborate across the business to deliver a seamless customer experience.