Order Fulfilment Specialist

ASM Technologies Limited; Northwich; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Company Pension Scheme after probation

Job summary

ASM Technologies Limited is seeking an organised, customer-focused Order Fulfilment Specialist to join our Operations team in the Northwich area. You will manage orders end-to-end, liaise with suppliers and customers, and ensure on-time delivery with accuracy and great service.

Ideal candidates have experience in order fulfilment, customer service, or related operations, plus strong communication, attention to detail and ability to multitask in a fast-paced environment.

Qualifications

• Experience in order fulfilment, customer service or related operations.
• Strong attention to detail and accuracy in processing orders.
• Ability to coordinate with suppliers and internal teams to meet delivery timelines.

Responsibilities

• Manage customer orders from receipt to delivery, ensuring accuracy and timeliness.
• Expedite purchase orders with suppliers and chase outstanding orders.
• Liaise with suppliers via phone, email and portals for updates and delivery dates.
• Monitor commitments and escalate delays where needed.
• Provide customers and internal teams with accurate order updates and delivery estimates.
• Resolve customer enquiries and order-related issues promptly.
• Handle POD documentation and shipment tracking.
• Process goods receipts and customer invoices in the ERP system.
• Investigate invoice discrepancies and support month-end invoicing.
• Monitor automated order workflows and resolve system exceptions.
• Maintain accurate master data for customers, suppliers and orders.
• Support process improvements and automation opportunities.

Skills

Order fulfilment

Customer service

Supply chain

Purchasing

Multitasking

Tools

ERP systems

CRM systems

Order management software

Job description

ASM Technologies delivers agile technology distribution across the IT channel, specialising in tier 2 and tier 3 brands. Alongside our focus on innovative solutions and excellent customer service, we’re committed to creating an environment where our people can learn, contribute, and grow.

About the Role

At ASM, we’re looking for an organised and customer-focused Order Fulfilment Specialist to join our Operations team.

In this role, you’ll be responsible for managing customer orders from receipt through to delivery, ensuring every order is processed accurately, efficiently and on time. You’ll work closely with suppliers, customers and internal teams to keep orders moving, resolve issues proactively and deliver an exceptional customer experience.

If you enjoy working in a fast-paced environment, have excellent attention to detail and take pride in providing outstanding service, we’d love to hear from you.

Key Responsibilities

You’ll be responsible for:

• Managing customer orders throughout the full order lifecycle, from receipt to delivery.
• Expediting purchase orders with suppliers and proactively following up on outstanding orders.
• Liaising with suppliers via phone, email and online portals to obtain order updates and expected delivery dates.
• Monitoring supplier commitments and escalating potential delays where necessary.
• Providing customers and internal teams with accurate order updates and estimated delivery dates.
• Responding to customer enquiries and resolving delivery or order-related issues promptly.
• Managing Proof of Delivery (POD) documentation and shipment tracking.
• Processing goods receipts and customer invoices accurately within the ERP system.
• Investigating and resolving invoice discrepancies and supporting month-end invoicing activities.
• Monitoring automated order processing workflows and resolving system exceptions where required.
• Maintaining accurate customer, supplier and order records while ensuring compliance with company procedures.
• Supporting continuous improvement initiatives by identifying opportunities to improve processes, automation and operational efficiency.

About You

We’re looking for someone who enjoys working with customers, suppliers and internal teams to keep operations running smoothly.

You’ll ideally have:

• Previous experience in order fulfilment, customer service, supply chain, purchasing or a similar operational role.
• Excellent communication and relationship-building skills.
• Strong organisational skills with the ability to manage multiple priorities.
• High attention to detail and a commitment to accuracy.
• Experience using ERP, CRM or order management systems.
• Strong problem-solving skills with a proactive approach to resolving issues.
• Confidence working in a fast-paced environment where priorities can change.
• A continuous improvement mindset and a willingness to identify better ways of working.

Why Join Us?

• Be part of a growing international business
• Opportunity to collaborate with global teams
• Clear development and progression opportunities
• Supportive and collaborative company culture
• Company Pension Scheme after probationary

We’re always keen to connect with talented people in:

• Customer Success
• Creative & Marketing