Global Customer Experience & Export Administrator

Megger

United Kingdom

Remote

GBP 26,000 - 34,000

Full time

5 days ago

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Job summary

Megger in Dover, United Kingdom, seeks a Customer Experience Administrator to manage end-to-end order processing, SAP ERP purchases, and international shipments. You will deliver an exceptional customer experience by coordinating orders, quotes, and exports, while maintaining CRM records and ensuring timely delivery.

The role requires at least 2 years in B2B order administration, familiarity with SAP/CRM, and strong Excel/Word skills.

Qualifications

Minimum of 2 years’ experience in a B2B order administration role.
Experience of SAP ERP and/or CRM systems is desirable, although full training will be provided on SAP.
Experience of goods export and an understanding of customs procedures is highly desirable.
Strong IT skills, including a high level of proficiency in Microsoft Excel and Word.

Responsibilities

Create and monitor SAP ERP purchase orders and process customer orders through to delivery.
Respond to customer quote requests and generate quotes for goods, services and repairs.
Manage and monitor international shipments, including shipping, customs and export documentation, ensuring delivery deadlines and customer requirements are met.
Use the Company’s CRM system to record and manage customer interactions, whilst providing a professional and positive experience across all communication channels.
Contribute to departmental KPIs, targets and service standards, whilst identifying opportunities to improve processes, productivity and performance.