Global Customer Experience & Shipments Specialist

Megger Limited (UK); Dover; On-site; GBP 26,000 - 36,000; Full time

Job summary

Megger Limited is seeking a Customer Experience Administrator in the UK to ensure an exceptional customer journey from order placement to delivery. You will handle end-to-end order processing, manage international shipments, and liaise with customers, carriers and internal teams to meet schedule and quality targets.

The role requires strong IT skills (Excel/Word) and familiarity with SAP ERP and CRM systems.

Qualifications

• 2+ years in a B2B order administration role.
• Experience with SAP ERP and/or CRM systems preferred, full training provided.
• Experience with goods export and understanding of customs procedures is desirable.

Responsibilities

• Create and monitor SAP ERP purchase orders and process customer orders through to delivery.
• Respond to customer quote requests and generate quotes for goods, services and repairs.
• Manage international shipments, including shipping, customs and export documentation, ensuring deadlines and customer requirements are met.
• Use the CRM system to record and manage customer interactions across channels.
• Contribute to departmental KPIs, targets and service standards, and identify opportunities to improve processes.

Skills

Order processing

Communication

Time management

Independence

Excel proficiency

Attention to detail

Tools

SAP ERP

CRM systems

Microsoft Excel

Microsoft Word

Job description

Megger Limited is seeking a Customer Experience Administrator in the UK to ensure an exceptional customer journey from order placement to delivery. You will handle end-to-end order processing, manage international shipments, and liaise with customers, carriers and internal teams to meet schedule and quality targets.

The role requires strong IT skills (Excel/Word) and familiarity with SAP ERP and CRM systems.