Global Exam Coordinator - Ops, CX & Process Improvement

WSET Asia Pacific Limited; Greater London; Vor Ort; GBP 26.000 - 36.000; Vollzeit

Benefits dieser Stelle

Annual Leave 27 days + holidays

Pension (Generous options)

Health insurance after probation

Cycle2Work scheme

Eye voucher scheme

Zusammenfassung

WSET is seeking an Exam/Operations Coordinator to manage exam administration and ensure excellent customer service. The role focuses on processing exam orders, maintaining systems, and delivering best-in-class support to customers worldwide.

The successful candidate will work in a fast-paced environment, collaborate with global teams, and contribute to WSET’s values, with a strong emphasis on integrity, empathy, and service excellence in the UK.

Qualifikationen

• Experience in high-paced delivery or customer service environments.
• Exemplary customer service skills with a customer-first mindset.
• Ability to quickly learn and adapt to new systems and processes.

Aufgaben

• Administer exam orders and results delivery following SOPs.
• Provide timely, high-quality customer service to all customers.
• Liaise with cross-functional teams to ensure top-quality delivery of qualifications.

Kenntnisse

Customer service excellence

English communication

Team collaboration

Problem solving

Adaptability

Tools

CRM software

Query management software

Jobbeschreibung

WSET is seeking an Exam/Operations Coordinator to manage exam administration and ensure excellent customer service. The role focuses on processing exam orders, maintaining systems, and delivering best-in-class support to customers worldwide.

The successful candidate will work in a fast-paced environment, collaborate with global teams, and contribute to WSET’s values, with a strong emphasis on integrity, empathy, and service excellence in the UK.