Customer Experience Consultant

Maersk; Felixstowe; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

25 days annual leave

Annual bonus

Pension scheme

Employee Assistance Program

Job summary

Maersk is seeking a Customer Experience Agent in Felixstowe, UK, to deliver first-class service to customers and partners and to support ongoing supply chain activities.

You will liaise with third parties, monitor shipments, and assist in problem solving to optimise processes while maintaining accurate documentation and timely reporting.

You will work with cross-functional teams, leveraging your attention to detail and MS Office skills to drive service improvements and high customer satisfaction.

Qualifications

• Experience in logistics or shipping is a plus.
• Strong problem-solving and analytical abilities.
• Proficient with MS Office (Word, Excel, Outlook).
• Excellent communication and customer service skills.

Responsibilities

• Deliver a first-class level of customer service to clients and partners.
• Liaise with third-party suppliers and Maersk offices worldwide.
• Continuously identify ways to improve service and efficiency.
• Ensure documents are processed accurately and on time according to policies.
• Produce internal and external reports and client KPI reporting.
• Monitor third-party performance and identify improvement opportunities.
• Support clients in problem solving by understanding their business needs.
• Attend client meetings and participate in supply chain projects.
• Handle ad hoc tasks as required.

Skills

Customer service

Logistics experience

Analytical skills

Time management

MS Office

Communication skills

Attention to detail

Tools

Microsoft Office

Job description

About Maersk

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting‑edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

What we offer

This is an exciting career opportunity in an international, challenging business setting known for diversity and high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded. You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other. As a global company with over 100 years’ experience in shipping, Maersk offers excellent benefits to employees, including a competitive pension scheme, health insurance, plus much more. Working as a Customer Experience Agent, this is an exciting opportunity to contribute to the growth and success of Maersk, a leading provider within the Shipping industry.

Key responsibilities

• Deliver a 1st class level of customer service to our clients, professionally and efficiently at all times and in accordance with documented procedures
• Liaise with other key parties including third party suppliers and other Maersk offices around the world
• Continuously innovate and look for new ways to improve the service we provide to our customers and increase business efficiency
• Ensure that all documents are processed in accurate and timely fashion in line with company policies and within guidelines
• Produce internal and external reports and statistics as required including client KPI reporting
• Monitor the performance of third party suppliers with the aim of identifying areas for improvement
• Support the client in problem solving by building an in depth understanding of their business and the problems that impact on it
• Proactively identify challenges within the clients supply chain process which we manage and suggest possible solutions to optimize the process
• Attend client/other meetings as required
• Participate in Supply Chain Management project teams
• Work on other ad hoc tasks and projects as requested

We are looking for

• Passion for customer satisfaction and service excellence
• Previous experience in Logistics (a plus)
• Ability to use rigorous logic and analytical skills to solve complex problems with effective solutions
• Ability to meet tight deadlines, to work in high paced and changing environment and drive to develop new, more efficient working practices
• Expertise with Microsoft applications: Word, Excel, Outlook
• Good telephone manner and strong Customer Service mind set and approach
• Outstanding attention to detail

Benefits

• 25 days annual leave with the option to buy or sell 5 days.
• Annual bonus and pension scheme
• Family-friendly benefits and retailer discounts through our benefits partner.
• Access to our Employee Assistance Program with free access to mental and financial health tools.
• For eligible roles, we also offer short‑term incentives to recognise, appreciate and reward your work for delivering outstanding results.

Diversity and Inclusion

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process.

About the company

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end‑to‑end offering of products and digital services, seamless customer engagement and a superior end‑to‑end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.