Global Content Operations Team Assistant (9-month FTC) ITV Careers

Deaf Unity; Greater London; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

ITV is seeking an entry-level Global Content Operations Team Assistant in London. You will support the GP Delivery workflow, track after-sales assets, and assist with asset management across platforms.

Hybrid work arrangement requires 2-3 days in the office per week, with collaboration across production, marketing, and content fulfilment teams. You’ll gain experience in asset metadata, scripting, and coordinating with multiple internal teams while contributing to key events and content delivery

Qualifications

• Excellent IT skills and comfortable using multiple systems.
• Experience with Google Suite, Gemini or other AI tools, and reporting tools.
• Awareness of asset management and media file formats for distribution would be beneficial.
• Some administration experience in a media environment is preferable.
• Excellent administrative and organisational skills.

Responsibilities

• Track after-sales assets and ensure contractual delivery requirements are met.
• Update ITV internal tracking tools accurately.
• Be the super user for the ITV After Sales Asset Management System after training.
• Coordinate with Marketing to ensure assets are available on ITV Studios website.
• Assist Marketing with sourcing assets for festivals and events.
• Coordinate high-profile pre-transmission content, including watermarking and scripts.

Skills

IT skills

Google Suite

AI tools familiarity

administration

organisational skills

Tools

Google Suite

AI tools (Gemini)

Job description

Global Content Operations Team Assistant

Content Supply & Distribution

Global Content Operations

Workplace: London (Hybrid, 2-3 days in the office per week)

We have an exciting entry-level opportunity to join ITV as a Team Assistant supporting our Global Content Operations team based in London. Global Content Operations supports the ITV Studios Global Partnerships and Zoo 55 distribution business.

The Team Assistant provides an important function across the Operations team and is responsible for tracking the delivery of after-sales assets (Production paperwork, metadata and Marketing assets) into ITV Studios Global Partnerships (GP). All assets must meet the published GP Delivery Specifications, be uploaded to the correct system and be delivered by the agreed deadlines.

Key Responsibilities:

• Tracking of all after-sales assets, ensuring that internal and external Production teams have complied with all contractual delivery requirements.
• Accurately updating various ITV internal tracking tools.
• Be the super user, after training, for the ITV After Sales Asset Management System.
• Work with the Marketing Team to ensure that all required assets are available on ITV Studios website for customers to access.
• Assist Marketing with sourcing and delivering required assets for Marketing festivals and key events.
• Coordinate high-profile, confidential pre-transmission content, including watermarking restricted assets, scripts and video.
• Source programme images and collate editorial asset metadata to allow the fulfilment of content packages to all major VOD platforms.
• Research and locate archive after-sales assets for Content Fulfilment. When unavailable, commission scripts, synopsis and other metadata and images as required using a variety of tools and resources.
• Assist with the setting up of new suppliers in the ITV procurement system.
• Learn how to use the ITV work order management tool to assist the Content Fulfilment Team as required.
• Support the Content In Team, raising Production Numbers and being across video file delivery on occasion.
• Support the Localisation Team on commissions, inventory research, and requesting dubbing studio quotes.
• Support the team on reporting tasks as appropriate and admin support such as meeting room booking, some agenda creation and circulation.
• Explore small AI initiatives to help with the Assistant role and wider team tasks.

Skills you’ll need (minimum criteria)

• Excellent I.T. skills, confident at the prospect of interacting across a number of new systems simultaneously.
• Experience of Google Suite, including Gemini or other AI tools, and any reporting tools would be helpful.
• An awareness of asset management and media file formats for distribution would be immediately beneficial.
• Some administration experience in a media environment is preferable.
• Excellent administrative and organisational skills.

Other things we’re looking for (key criteria)

• Display a methodical approach with accurate attention to detail.
• Be able to quickly make logical decisions, work without supervision and assess and act on changing priorities across a large workload.
• A self-motivated, enthusiastic, highly organised and reliable person who thrives in a team environment.
• A patient individual who enjoys working through problems and finding solutions.
• The ability to remain calm under pressure is essential, often working to tight deadlines, escalating when necessary.