Global Consumer Analytics Lead – Loyalty & Growth

Costa; Greater London, St Albans; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

SIP share ownership

Pension with 10% match

Costa Financial Support Fund

Store discounts 50%

Private medical cover

Costa perks portal

Job summary

Costa is seeking a Global Consumer Analytics Manager to lead loyalty data analyses and energy Costa’s decision-making with consumer insights. You will own forecasting and reporting, partnering with Digital Product, Loyalty and Insight teams to translate data into strategic actions.

The role requires a degree, strong consumer analytics experience, and hands-on skills with SQL, Databricks and PowerBI. Hybrid London location offers development opportunities and exposure to global markets.

Qualifications

• Degree level or equivalent academic qualification.
• Proven and successful track record in a Consumer/loyalty analytics role.
• Data analytics proficiency in modern tools (SQL / Databricks) and frameworks.
• Eye for detail and storytelling to translate data into insights.
• Experience in managing and maintaining PowerBI/reporting suites.

Responsibilities

• Lead the Consumer Analytics function for loyalty data and insights.
• Collaborate with Digital Product / Loyalty / Insight teams to translate data into actionable consumer insights.
• Develop and maintain internal PowerBI suite for reporting on loyalty behaviour and performance.
• Use loyalty data to understand marketing activity impact on commercial results.
• Forecast, set targets, and track key consumer metrics to drive growth.
• Guide international markets on KPIs and measurement best practices.
• Lead 2 Consumer Data Analysts to support reports and requests.

Skills

SQL

Databricks

PowerBI

Storytelling with data

stakeholder influence

Education

Degree level

Tools

PowerBI

SQL

Databricks

Job description

Costa is seeking a Global Consumer Analytics Manager to lead loyalty data analyses and energy Costa’s decision-making with consumer insights. You will own forecasting and reporting, partnering with Digital Product, Loyalty and Insight teams to translate data into strategic actions.

The role requires a degree, strong consumer analytics experience, and hands-on skills with SQL, Databricks and PowerBI. Hybrid London location offers development opportunities and exposure to global markets.