Global Consumer Analytics Manager

Costa Coffee; St Albans; Hybrid; GBP 75,000 - 95,000; Full time

Benefits offered by this job

Share Investment Plan (SIP)

Pension with 10% match

Costa Financial Support Fund

50% discount in Costa stores

Private medical cover

Job summary

Costa Coffee is hiring a Global Consumer Analytics Manager to lead loyalty data analysis across the UK and global franchises. You will empower stakeholders with insights, build and run the Power BI suite, and translate data into strategic actions that drive growth in a hybrid role based in London and St Albans.

You will manage a small team of analysts, partner with Digital, Loyalty and Insight functions, and own KPI forecasting and performance tracking for consumer metrics across markets.

Qualifications

• Proven track record in consumer/loyalty analytics.
• Ability to translate data into actionable business insights.
• Strong storytelling and communication to senior stakeholders.
• Experience leading data analysts and managing backlogs.
• Proficiency with modern data tools (SQL, Databricks) and BI reporting.

Responsibilities

• Lead the global consumer analytics and loyalty data analysis.
• Collaborate with Digital Product / Loyalty / Insight teams to translate data into insights.
• Develop and maintain Power BI reporting for loyalty and commercial metrics.
• Use loyalty data to evaluate marketing activity and its impact on performance.
• Own forecasting, targets and performance tracking for key consumer metrics.
• Guide international markets on core KPIs and measurement best practices.

Skills

Consumer analytics

Storytelling with data

Stakeholder management

Leadership of analysts

Business insight communication

Tools

SQL

Databricks

Power BI

Job description

At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered.

We are delighted to offer a chance to join our exceptional Digital and Loyalty team as Manager for Global Consumer Analytics.

In this role you will be driving the global consumer-centric and loyalty data analysis. Your insights will empower Costa's stakeholders to make informed decisions that resonate with our core market in the UK and support in our global franchise markets. You will be pivotal in energising business stakeholders with foundational BI, consumer insights, actionable recommendations, and advanced analytics to understand our Costa Club performance.

Our teams make a difference. Whether that’s working on new tech for the perfect pour, helping our teams grow, creating award-winning campaigns, crunching the numbers, or developing the latest exciting menu item; together, we stir up success.

We may be a global brand, but we haven’t forgotten our roots. That’s where the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growing communities, and help your local community too.

We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day.

And as a Global Consumer Analytics Manager, there’s never been a better time to join.

So, why Costa?

We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some pretty brilliant perks to sweeten the deal:

• Own a piece of Costa’s success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP)
• A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%
• The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure
• 50% discount in all Costa-owned stores, and 25% off in other participating stores
• Private medical cover thanks to our Private Healthcare scheme
• And that’s not all. Explore even more of our perks here: https://bit.ly/costaperks

We’re passionate about being a great place to work, where you can bring your unique self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.

What you’ll do

Being a Global Consumer Analytics Manager is about so much more than bringing our coffee to the world. It’s your chance to stir up real success - which means you’ll be:

• The Consumer Analytics lead, bringing loyalty consumer behaviour to life through data. Your strategic insights will illuminate the tangible impacts of consumer interactions, guiding Costa's business decisions and marketing strategies.
• Working with our Digital Product / Loyalty / Insight / Food & Beverage teams (and occasionally others) to translate our consumer data into core consumer insights and behaviour changes.
• Develop and maintain our internal PowerBI suite to deliver daily/weekly/monthly core reporting on loyalty consumer behaviour and commercial performance.
• Use loyalty data to help understand performance of specific marketing activity, promotions and how impacting commercial performance.
• Own the forecasting, target-setting and performance tracking of key consumer metrics, including registrations and active consumers, to drive growth and inform strategic decision-making.
• Work with key international markets to guide on core consumer KPIs and measurement best practise.
• Lead 2 x Consumer Data Analysts to support in developing our reports, insights and responding to analysis requests.

Who you are

It’s your unique ingredients we’re interested in:

• Proven and successful track record and experience in a Consumer/loyalty analytics role
• Data analytics proficiency in modern tools (SQL / Databricks) and frameworks to drive data-driven decisions
• Eye for detail and storytelling, ability to look at data/trends and translate into engaging and compelling narratives to showcase insights from big data.
• Experience in managing and maintaining PowerBI/reporting suites and ensuring driving business value.
• Demonstrated ability to leverage data and insights to influence business decisions
• Proven track record in delivering impactful customer insights ideally within retail or FMCG sectors.
• Experienced in leading Data Analysts, managing backlogs and prioritisation.
• Excellent skills in building relationships and conveying ideas effectively.
• Flair for managing and influencing senior stakeholders.
• Problem Solving and solutions oriented with an ability to navigate projects through in a matrix environment

Location: Hybrid with the ability to work from our Central London location 2-3 days per week until the end of 2026 and then 3 days per week from our new St. Albans office from 2027 onwards.

For any reasonable adjustments and general queries, please get in touch with [e-mail]