Global Consumer Analytics Lead – Loyalty & Growth

Costa Limited; St Albans; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Share Investment Plan (SIP)

Private pension

Costa Financial Support Fund

40–50% store discount

Private medical cover

Costa perks

Job summary

Costa Coffee is seeking a Global Consumer Analytics Manager to drive loyalty data insights and consumer analytics worldwide. You will lead the analytics team, partner with Digital/Product and Marketing, and own PowerBI reporting and forecasting for core consumer metrics.

Hybrid role based in London with potential UK relocation to St Albans. Strong SQL/Databricks skills and experience in retail/FMCG analytics are preferred.

Qualifications

• Degree or equivalent academic qualification.
• Proven track record in consumer/loyalty analytics.
• Proficiency with SQL and data frameworks to drive decisions.
• Ability to tell stories with data and translate insights for stakeholders.
• Experience maintaining PowerBI/reporting suites.
• Experience leading data analysts and prioritising work.

Responsibilities

• Lead the Consumer Analytics function for loyalty data and insights.
• Collaborate with Digital Product / Loyalty / Insight teams to translate data into actionable insights.
• Develop and maintain PowerBI reports for loyalty behaviour and performance.
• Measure marketing activity impact and inform commercial strategy.
• Forecast, set targets and track performance of key consumer metrics.
• Guide international markets on KPIs and measurement best practice.
• Lead a team of 2 Data Analysts to support reporting and requests.

Skills

Stakeholder management

Presentation/storytelling

Analytical thinking

Data-driven decision making

Data storytelling

Education

Bachelor's degree or equivalent

Tools

SQL

Databricks

PowerBI

Job description

Costa Coffee is seeking a Global Consumer Analytics Manager to drive loyalty data insights and consumer analytics worldwide. You will lead the analytics team, partner with Digital/Product and Marketing, and own PowerBI reporting and forecasting for core consumer metrics.

Hybrid role based in London with potential UK relocation to St Albans. Strong SQL/Databricks skills and experience in retail/FMCG analytics are preferred.