Global Commercial Support & Order Coordinator

AccuBio Ltd; Alva; Hybrid; GBP 28,000 - 32,000; Full time

Job summary

Accubio Ltd is seeking a Commercial Support Administrator to join our hybrid team at FK12 5DQ. You will support a wide range of commercial activities to drive growth while ensuring customer requirements and products are delivered.

Your day-to-day involves processing orders, coordinating with multiple departments, and expediting despatch of orders, materials and equipment. Training will be provided to support growth in the role.

Qualifications

• Experience in an office administration role.
• Regular/competent user of MS 365 (outlook, word, excel, adobe, teams).
• Purchase order transactions and invoicing experience.
• Customer service focused.
• Flexible.
• Clear written and verbal communication skills.
• Ability to work both independently and as part of a team.
• Strong organisational and time management skills.
• Excellent attention to detail with a methodical approach.

Responsibilities

• Process customer orders from receipt through to shipping and invoicing using NetSuite ERP, ensuring accurate and timely documentation.
• Coordinate orders, stock allocation and customer requirements to ensure on-time, in-full delivery.
• Maintain strong relationships with customers, logistics providers, freight companies and internal departments across global operations.
• Book and manage export consignments with forwarders and couriers, resolving any issues that arise during transit.
• Support sales teams with product availability, freight costs, quotations and general administrative requirements.
• Maintain accurate order information to support effective planning.
• Handle customer enquiries, orders and shared inboxes, ensuring technical queries and complaints are directed appropriately.
• Participate in customer and departmental meetings and liaise with sister companies to ensure customer requirements are met.
• Identify opportunities to improve processes and support the implementation of positive change.
• Ensure all activities comply with company SOPs, quality standards, procedures and health & safety requirements.

Skills

Customer service

Office administration

Communication

Time management

Tools

NetSuite ERP

MS 365

Outlook

Word

Excel

Adobe

Teams

Job description

Accubio Ltd is seeking a Commercial Support Administrator to join our hybrid team at FK12 5DQ. You will support a wide range of commercial activities to drive growth while ensuring customer requirements and products are delivered.

Your day-to-day involves processing orders, coordinating with multiple departments, and expediting despatch of orders, materials and equipment. Training will be provided to support growth in the role.