Commercial Support Administrator

AccuBio Ltd; Alva; On-site; GBP 28,000 - 32,000; Full time

Job summary

Accubio Ltd is seeking a Commercial Support Administrator to join our hybrid team at FK12 5DQ. You will support a wide range of commercial activities to drive growth while ensuring customer requirements and products are delivered.

Your day-to-day involves processing orders, coordinating with multiple departments, and expediting despatch of orders, materials and equipment. Training will be provided to support growth in the role.

Qualifications

• Experience in an office administration role.
• Regular/competent user of MS 365 (outlook, word, excel, adobe, teams).
• Purchase order transactions and invoicing experience.
• Customer service focused.
• Flexible.
• Clear written and verbal communication skills.
• Ability to work both independently and as part of a team.
• Strong organisational and time management skills.
• Excellent attention to detail with a methodical approach.

Responsibilities

• Process customer orders from receipt through to shipping and invoicing using NetSuite ERP, ensuring accurate and timely documentation.
• Coordinate orders, stock allocation and customer requirements to ensure on-time, in-full delivery.
• Maintain strong relationships with customers, logistics providers, freight companies and internal departments across global operations.
• Book and manage export consignments with forwarders and couriers, resolving any issues that arise during transit.
• Support sales teams with product availability, freight costs, quotations and general administrative requirements.
• Maintain accurate order information to support effective planning.
• Handle customer enquiries, orders and shared inboxes, ensuring technical queries and complaints are directed appropriately.
• Participate in customer and departmental meetings and liaise with sister companies to ensure customer requirements are met.
• Identify opportunities to improve processes and support the implementation of positive change.
• Ensure all activities comply with company SOPs, quality standards, procedures and health & safety requirements.

Skills

Customer service

Office administration

Communication

Time management

Tools

NetSuite ERP

MS 365

Outlook

Word

Excel

Adobe

Teams

Job description

Commercial Support Administrator

Location: Hybrid/Office based in FK12 5DQ

Salary: £28,000-£31,500 per annum (depending on experience) plus benefits

Contract: Permanent, Full time

Hours: Monday to Friday 9.00am – 5.00pm (Flexibility as required)

At Accubio Ltd, we develop and produce innovative diagnostic technologies that make a real difference to global healthcare.

We’re looking for a customer service focused individual looking to join our team as a Commercial Support Coordinator, Responsible for supporting wide range of commercial activities to drive business growth whilst ensuring delivery of customer requirements and products are achieved.

Why this role matters:

As our Customer Service team, you’ll play a key role in ensuring delivery of products and be part of a growing global company and help shape our Customer Services!

You’ll be joining a collaborative and supportive team who are driven to make a positive difference to peoples healthcare. Full training will be provided to support you grow in the role.

What you’ll be doing:

Your day-to-day will be varied coordinating the fulfilment of customer orders through accurate and timely sales order processing, liaison with other departments to ensure customers expectations and standards are achieved, and for expeditious despatch of sales orders, raw materials and equipment.

Manage customer transactions and provide support in a wide range of commercial activities to drive business growth

Key responsibilities include:

• Process customer orders from receipt through to shipping and invoicing using NetSuite ERP, ensuring accurate and timely documentation.


• Coordinate orders, stock allocation and customer requirements to ensure on-time, in-full delivery.


• Maintain strong relationships with customers, logistics providers, freight companies and internal departments across global operations.


• Book and manage export consignments with forwarders and couriers, resolving any issues that arise during transit.


• Support sales teams with product availability, freight costs, quotations and general administrative requirements.


• Maintain accurate order information to support effective planning.


• Handle customer enquiries, orders and shared inboxes, ensuring technical queries and complaints are directed appropriately.


• Participate in customer and departmental meetings and liaise with sister companies to ensure customer requirements are met.


• Identify opportunities to improve processes and support the implementation of positive change.


• Ensure all activities comply with company SOPs, quality standards, procedures and health & safety requirements.

What you bring:

The ideal candidate will have customer service experience having worked in sales order processing, control and delivery role along with ability to manage customer needs.

Essential:

• Experience in an office administration role


• Regular/competent user of MS 365 (outlook, word, excel, adobe, teams)


• Purchase order transactions and invoicing experience


• Customer service focused


• Flexible


• Clear written and verbal communication skills


• Ability to work both independently and as part of a team


• Strong organisational and time management skills


• Excellent attention to detail with a methodical approach

Due to the volume of applications, we are unable to respond to all applications. If you do not hear from us in four weeks, please assume that your application has been unsuccessful.