Global Client Services Coordinator (Hybrid)

Hogan Lovells Cadwalader Services; Birmingham; Hybrid; GBP 22.000 - 28.000; Vollzeit

Benefits dieser Stelle

Hybrid working

Flexible working patterns

Zusammenfassung

Hogan Lovells Cadwalader Services in Birmingham is seeking a proactive Client Services Coordinator to manage responses to client surveys, questionnaires and RFIs. You will work with subject matter experts across the business to ensure accurate, timely and tailored information is provided, supporting a best-in-class client experience.

In this role you will coordinate and maintain a library of standard responses, collaborate with lawyers and Business Services, and adapt to flexible patterns of

Qualifikationen

• Strong organisational and project coordination skills, with the ability to manage competing priorities and meet deadlines in a fast-paced environment.
• A proactive and solutions-focused approach, with the confidence to take ownership of work and follow it through to completion.
• Excellent written and verbal communication skills, with the ability to draft, edit and manage clear, concise and professional responses.
• Exceptional attention to detail and a commitment to accuracy and quality.
• Confidence in building effective relationships and working collaboratively with stakeholders at different levels and across multiple business areas.
• The ability to analyse, interpret and distil complex information into clear, client-focused content.
• Proficiency in Microsoft 365 or a comparable office productivity suite.

Aufgaben

• Act as a central point of contact for client surveys, supplier questionnaires and RFIs.
• Coordinate accurate, complete and timely responses, ensuring that information provided to clients is appropriate and consistent.
• Liaise with subject matter experts to obtain specialist input and develop bespoke responses where required.
• Create, maintain and update a high-quality library of standard responses and frequently asked questions.
• General awareness and uses of Generative Artificial Intelligence including use of tools.
• Organise, prioritise and track requests from receipt through to completion, keeping relevant stakeholders informed of progress.
• Research and maintain historical questionnaire responses to support consistency, continuous improvement and good business practice.
• Respond to requests from lawyers and Business Services colleagues for approved standard wording and relevant historical client information.
• Assist with other client questionnaires, surveys and related client service initiatives as required.

Kenntnisse

Organisational skills

Project coordination

Communication

Attention to detail

Stakeholder management

Microsoft 365

Tools

Microsoft 365

Jobbeschreibung

Hogan Lovells Cadwalader Services in Birmingham is seeking a proactive Client Services Coordinator to manage responses to client surveys, questionnaires and RFIs. You will work with subject matter experts across the business to ensure accurate, timely and tailored information is provided, supporting a best-in-class client experience.

In this role you will coordinate and maintain a library of standard responses, collaborate with lawyers and Business Services, and adapt to flexible patterns of