Global Client Surveys & RFIs Coordinator

Hogan Lovells Cadwalader; Birmingham; Hybrid; GBP 26,000 - 38,000; Full time

Job summary

Hogan Lovells Cadwalader in Birmingham is seeking a Client Services Coordinator to review, coordinate and prepare responses to client surveys, supplier questionnaires and RFIs. You will collaborate with subject matter experts across the firm to deliver accurate, timely information and build a high-quality response library.

This role supports a fast-paced, collaborative environment with hybrid working up to 40% from home, and close interaction with colleagues across practices, operations and

Qualifications

• Strong organisational and project coordination skills.
• Proactive and solutions-focused approach to ownership of work.
• Excellent written and verbal communication, with professional responses.
• Exceptional attention to detail and commitment to quality.
• Ability to build relationships across levels and areas.
• Ability to distil complex information into client-focused content.
• Proficiency with Microsoft 365 or similar office tools.

Responsibilities

• Act as a central point of contact for client surveys, supplier questionnaires and RFIs.
• Coordinate accurate, complete and timely responses, ensuring consistency for clients.
• Liaise with subject matter experts for input and bespoke responses.
• Create and maintain a library of standard responses and FAQs.
• Awareness and use of Generative AI tools where appropriate.
• Organise and track requests from receipt to completion; update stakeholders.
• Research historical questionnaire responses to support consistency.
• Provide approved wording and relevant historical client information on request.
• Assist with other client questionnaires and related initiatives.

Skills

Organisational skills

Project coordination

Communication skills

Attention to detail

Relationship building

Information distillation

Microsoft 365

Tools

Microsoft 365

Job description

Hogan Lovells Cadwalader in Birmingham is seeking a Client Services Coordinator to review, coordinate and prepare responses to client surveys, supplier questionnaires and RFIs. You will collaborate with subject matter experts across the firm to deliver accurate, timely information and build a high-quality response library.

This role supports a fast-paced, collaborative environment with hybrid working up to 40% from home, and close interaction with colleagues across practices, operations and