Client Services Team Lead — Hybrid, Coaching & Growth

SS&C; Park Central; Hybrid; GBP 43,000 - 62,000; Full time

Benefits offered by this job

Hybrid Work Model

Professional Development Reimbursement

SS&C University access

Competitive holiday scheme

Competitive benefits

Diversity & Inclusion

Job summary

SS&C is seeking a Team Manager for Client Services Voice in Birmingham. This role focuses on coaching and developing Associates and Techs, monitoring performance, and ensuring regulatory training is completed on time.

You will lead 1:1s, manage absences, and conduct objective reviews while building strong relationships with clients and internal teams. Hybrid work options and ongoing professional development support are offered.

Qualifications

• Coaching and development of Associates and Techs.
• Ability to communicate across varied audiences.
• Take responsibility for objectives and team outcomes.

Responsibilities

• Coaching, feedback & development of Associates.
• Associate observations (coaching, monitoring).
• Absence management.
• Objective reviews.
• Performance management of Associates and Techs.
• 1:1s – Associates and Techs.
• Ensure all regulatory training is completed within timescales for self, Team and Team Leaders.

Skills

Coaching

Relationship building

Adaptability

Communication

Accountability

Integrity

Initiative

Teamwork

Job description

SS&C is seeking a Team Manager for Client Services Voice in Birmingham. This role focuses on coaching and developing Associates and Techs, monitoring performance, and ensuring regulatory training is completed on time.

You will lead 1:1s, manage absences, and conduct objective reviews while building strong relationships with clients and internal teams. Hybrid work options and ongoing professional development support are offered.