Guest Experience Manager

Showcase Cinemas UK; Coventry; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

4 free cinema tickets per week

30% discount on food and drinks

5.6 weeks holiday

Access to competitions and incentives

Free parking

Pension

Employee Assistance Programme

Job summary

Showcase Cinemas UK is seeking a Guest Experience Manager on a temporary maternity cover to lead the cinema guest experience, manage shifts and coach a team to deliver outstanding service.

You will ensure guests feel welcome, uphold health and safety standards, and drive KPIs while adapting to a flexible schedule that includes evenings and weekends.

Join a team of film fans and contribute to delivering the ultimate cinema experience with state-of-the-art technology and a strong customer focus.

Qualifications

• Prior supervisory/leadership experience in cinema, hospitality or retail.
• Passion for film and customer service excellence.
• Strong interpersonal and communication skills.
• Ability to work under pressure.
• Solid understanding of health and safety legislation.
• Willingness to adapt to change and uphold standards.

Responsibilities

• Lead and shape the cinema guest experience.
• Manage shifts and guide a team to deliver service.
• Coach and develop team members to improve performance.
• Ensure guests feel welcomed and valued.
• Uphold brand standards and drive KPIs.

Skills

Leadership

Guest service

Team management

Interpersonal skills

Communication skills

Ability to work under pressure

Health and safety awareness

Job description

Hours of work:

You will be contracted to work 120 hours per 6-week period on a flexible basis. This means that your hours and days of work could vary each week, but you will always receive at least your contracted hours each period, including evening and weekends.

Hours of work:

You will be contracted to work 120 hours per 6-week period on a flexible basis. This means that your hours and days of work could vary each week, but you will always receive at least your contracted hours each period, including evening and weekends.

The cinema is open 364 days of the year; your working hours will include public / bank holidays and during Christmas and / or New Year on a rota basis.

About you:

Do you have a passion for film, and a desire for flexible working? Are you looking for an opportunity to develop your leadership and guest service skills with potential to grow further? Then this is the role for you!

This is a fantastic opportunity that would allow you to develop your career and work with a team of movie fans just like you, as part of a team dedicated to delivering the ultimate film-going experience for our guests.

As a Guest Experience Manager, you will play a key role in leading and shaping the cinema experience for our guests. You'll thrive in a fast-paced environment, managing shifts and guiding a team to deliver exceptional service. With access to state-of-the-art technology and innovative food and beverage concepts, you'll be responsible for coaching and developing team members, ensuring every guest feels welcomed.

To be successful in this role you must have prior experience in a supervisory or leadership role in cinema, hospitality, or retail, have a passion for film and customer service excellence, have strong interpersonal and communication skills and be able to demonstrate your ability to work under pressure.

A strong understanding of health and safety legislation is essential, as is a commitment to upholding the highest operational standards. You'll have a positive mindset that welcomes exciting innovation and change and will represent and elevate the Showcase brand whilst driving commercial success and achieving key business KPIs.

This role is a temporary position covering maternity leave.

Benefits:

• 4 free cinema tickets for you, friends, and family per week
• 30% discount on our food and drinks, including our in-cinema Costa Coffee stores.
• 5.6 weeks holiday, inclusive of bank holidays
• Access to competitions and incentives
• Free parking
• Pension
• Free access to our confidential Employee Assistance Programme - an online platform that offers advice and support on topics including finance, health, and mental wellbeing